Housekeeping Supervisor

BALBOA BAY CLUB VENTURES LLC; Newport Beach (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

BALBOA BAY CLUB VENTURES LLC is seeking a Housekeeping Supervisor to lead the team, train staff, and ensure cleanliness standards across the property. You will supervise daily schedules, coordinate with front desk and maintenance, and maintain a high level of guest satisfaction.

The role requires strong leadership, attention to detail, and excellent communication. PPE and safety procedures are emphasized to ensure a safe work environment and top-tier service.

Qualifications

• One to two years increasingly responsible housekeeping experience in hotel environment.
• Prior supervisory experience desired.
• Ability to monitor labor and staffing to meet guest demand and cost goals.
• Strong communication and interpersonal skills with guests and team.

Responsibilities

• Trains and coaches housekeeping staff in cleaning tasks and daily schedules.
• Tours areas to ensure standards and checks productivity.
• Coordinates cleaning schedules with front desk and maintenance.
• Resolves guest complaints within authority or refers to management.
• Ensures safety policies, PPE use, and reports hazards promptly.

Skills

Leadership

Communication skills

Attention to detail

Problem solving

Multitasking

English proficiency

Job description

Position Summary:Supervises Housekeeping staff to ensure housekeeping quality standards are met and goals for the housekeeping department are achieved. Builds and supervises teams effectively.Duties & ResponsibilitiesPrimary Responsibilities/Essential Functions:Trains and coaches housekeeping staff in specific cleaning and housekeeping job tasks and in completion of daily schedules. Conducts new team member training.Regularly tours assigned areas of the property to ensure housekeeping standards are met and checks productivity in completion of assignments.Coordinates cleaning and maintenance schedules according to guest needs, working with front desk and maintenance personnel. Verifies completion of laundry and inventory restocking.Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior.Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.Other Responsibilities/Supportive Functions:Develops work schedules and coordinates staff work assignments in conjunction with Housekeeping management.Provides input for team member selection and performance reviews.Supplements team's efforts by assisting with department services (i.e., laundry and housekeeping) as needed.Returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.Qualifications (relevant experience, education, and training):One to two years increasingly responsible housekeeping experience in hotel environment required. Prior supervisory experience desired.Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency.Requires ability to learn and use computer systems used at the hotel.Strong attention to detail and the ability to handle multiple tasks. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, team members, guests, and the public. Must be able to speak, read, write, and understand English to communicate with management, team members and guests. Bilingual Spanish a plus.Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes all required training as scheduled.Must maintain a clean appearance and professional demeanor.