HOUSEKEEPING MANAGER

The Grand Beach Hotel; Surfside (FL); Presencial; USD 70.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

None

Descripción de la vacante

The Grand Beach Hotel in Surfside, FL is seeking a Housekeeping Manager to lead the housekeeping and front office operations. You will manage labor, inventory, and guest-room standards to ensure a high level of cleanliness and guest satisfaction.

Candidate must have 2–3 years of management experience in a large hotel housekeeping environment, plus strong leadership, organizational, and communication skills. Flexible schedule, weekends and holidays, are required.

Formación

• Two to three years of management experience in large, fast paced hotel housekeeping.
• Ability to maintain efficient operating and control processes to maximize guest satisfaction.
• Strong management, leadership, organizational, and communication skills.
• Able to read and interpret documents.
• Able to write routine reports and correspondence.
• Able to apply common sense to written or oral instructions.
• Able to speak effectively before groups of guests and team members.
• Able to push, stand, bend and lift up to 25 pounds repetitively.
• Works flexible schedule including weekends and holidays.

Responsabilidades

• Oversee smooth, cost-effective operation of the Housekeeping Department including labor management and inventory control.
• Prepare daily work schedules to meet occupancy and room turn demands.
• Analyze room turn data and adjust staffing or procedures as needed.
• Manage Housekeeping Rooms personnel and supervise room attendants.
• Ensure aggressive cleaning of vacant rooms during tight turns and assist on guest floors.
• Act as Executive Housekeeper in absence of the Executive Housekeeper.
• Inspect hotel condition daily for cleanliness and repairs.

Conocimientos

Management experience

Leadership skills

Guest service focus

Reading documents

Mathematical concepts

Reporting ability

Public speaking

Flexible schedule

Safety compliance

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HOUSEKEEPING MANAGER

ROOMS/ FRONT OFFICE MANAG Full Time Grand Beach Surfside, Surfside, FL, US

2 days ago Requisition ID: 1769

Salary Range: $70,000.00 To $77,000.00 Annually

Job Specifications

Qualifications

• Two to three years of management experience in large, fast paced, hotel housekeeping environment
• Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational, and communication skills
• Able to read and interpret documents
• Able to work with and apply mathematical concepts
• Able to write routine reports and correspondence
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Able to speak effectively before groups of guests and hotel Team Members
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Ability to work a flexible schedule including weekends and holidays
• General
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Ability to work a flexible schedule including weekends and holidays

Job Duties

• Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
• Prepares daily work schedule to meet occupancy demands and room turn
• Analyzes daily room turn and makes staff or procedural adjustments as necessary
• Manages Housekeeping Rooms personnel
• Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors
• Assumes duties of Executive Housekeeper in Executive Housekeeper¡¦s absence
• Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs
• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
• Responsible for overseeing the activities of Housekeeping Supervisors and Room Attendants
• Greets and interacts with guests in an outstandingly friendly and professional manner
• Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
• Coordinates out-of-order rooms and room maintenance with Guest Services and Engineering
• Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
• Maintains close contact and ensures good communication with Team Members
• Ensures that responsive and efficient repair services are provided to satisfy guest requests
• Investigates guest complaints and takes corrective measures
• Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect
• Interviews and makes recommendations regarding hiring of personnel
• Interviews and selects Housekeeping supervisory and line level personnel
• Provides training for Team Members regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
• Provides Team Member safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
• Sets agenda for guest awareness training
• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
• Responsible for projects assigned to second and third shift Team Members
• Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
• Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
• Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
• Plans special lobby cleaning projects and ensures their completion
• Coordinates lobby maintenance projects with Engineering
• Plans maintenance of lobby floors

Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.