Housekeeping Supervisor

Accor Hotels; New York (NY); On-site; USD 57,000 - 67,000; Full time

Job summary

An established industry player is seeking a passionate Housekeeping Supervisor to lead a dedicated team. In this dynamic role, you will prepare reports, motivate team members, and ensure the highest standards of cleanliness and guest satisfaction. Your leadership will be crucial in maintaining productivity while adhering to budgetary guidelines. This opportunity offers a chance to make a significant impact in a vibrant environment, fostering a culture of excellence and teamwork. If you're ready to elevate your career in hospitality and make a difference, this role is perfect for you.

Qualifications

• Exceptional attention to detail with previous leadership experience in Housekeeping.
• Excellent communication, interpersonal, and time management skills.

Responsibilities

• Prepare morning reports and assist with team productivity and development.
• Conduct daily departmental meetings and provide accurate handovers.
• React professionally to guest complaints and maintain grooming standards.

Skills

Leadership

Communication

Time Management

Attention to Detail

Job description

Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services, and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees worldwide. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

Job Description

We are currently seeking a service superstar with a passion for motivating a team to join our dedicated Housekeeping Team as Housekeeping Supervisor.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Housekeeping Supervisor, you will:

1. Prepare morning reports showing occupied, vacant, check-outs, and out-of-order rooms for the Housekeeping Department as required.
2. Assist the Head of Department with the productivity, motivation, and development of all line team members within the Housekeeping department.
3. Be accountable for maintaining the productivity of the department within budgetary guidelines.
4. Coordinate all work activities on a shift-to-shift basis, ensuring all procedures are followed and daily tasks are completed according to standards.
5. Conduct daily departmental meetings to brief team members and discuss shift issues.
6. Provide complete and accurate handovers between shifts, communicating any requirements for subsequent shifts.
7. Assist in preparing housekeeping rosters, ensuring adequate staffing within budget and understanding visa conditions and working rights.
8. Assist in recruitment and selection of team members when required.
9. Organize skill training for housekeeping team members in conjunction with Talent and Culture.
10. Implement strategies to increase productivity and morale within the department.
11. Communicate with all departments to ensure smooth workflow.
12. Prepare accurate reports as required.
13. Conduct regular checks to ensure facilities are maintained according to Work Health and Safety regulations.
14. Assist in controlling all housekeeping inventory, including chemicals, linen, and supplies.
15. Assist in managing uniforms and supplies for team members.
16. React professionally and promptly to guest complaints, ensuring follow-up and informing the Executive Housekeeper.
17. Recommend strategies to improve guest comfort and experience.
18. Maintain grooming standards among team members.
19. Liaise with Front Office and Maintenance departments for room turnover.
20. Coordinate with outside contractors regarding laundry and cleaning services.
21. Participate in training and development programs and departmental meetings.
22. Conduct performance appraisals for housekeeping team members.
23. Assist guests with inquiries and complaints, providing accurate information about property facilities.
24. Follow correct procedures for handling lost property.
25. Ensure proper handling of amenities, chemicals, and equipment according to safety standards.
26. Ensure all team members are trained in fire and emergency procedures.

Qualifications

• Exceptional attention to detail with previous leadership experience in Housekeeping.
• Excellent communication, interpersonal, and time management skills with a friendly personality.
• A quick thinker capable of ensuring smooth daily operations.
• Excellent grooming and presentation skills.
• A leader who is also a team player, hands-on to support team success.

Additional Information

Base hourly rate $28.87, equivalent to $57,047.12 - $67,000 based on working days and penalties as per the Hospitality Industry General Award.