Housekeeping Supervisor

Aloft Nola; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Aloft Nola in New Orleans is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, supervise room attendants and other staff, and ensure guest rooms and public areas meet cleanliness and brand standards.

You will train and coach team members, monitor productivity, manage supply usage, report maintenance concerns, and uphold safety and sanitation policies while maintaining a high level of guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• Hospitality coursework or certification preferred.
• Minimum 1 year of housekeeping experience in a hotel environment.
• Prior supervisory or lead experience preferred.
• Experience with housekeeping software or PMS systems (HotSOS, OnQ, Opera, etc.) a plus.

Responsibilities

• Supervise and support housekeeping staff during daily operations.
• Inspect guest rooms, hallways, and public areas for cleanliness and compliance with brand standards.
• Assist with training new employees on cleaning procedures and safety guidelines.
• Ensure carts, closets, and supply rooms are clean, stocked, and organized.
• Address guest requests and resolve issues professionally and promptly.
• Report maintenance concerns and ensure timely follow-up.
• Monitor productivity and assist with scheduling and labor management.
• Maintain accurate records of inspections, assignments, and supply usage.
• Uphold all safety, sanitation, and company policies.
• Perform additional duties as assigned by management.

Skills

Attention to detail

Communication

Leadership

Problem-solving

Training

Time management

Motivation

Education

High school diploma or equivalent

Hospitality coursework or certification preferred

Tools

HotSOS

OnQ

Opera

Job description

Bring your personality, energy, and passion for hospitality to Aloft Hotels, proudly managed by HRI Hospitality.The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards. This role supports staff training, inspections, supply control, and efficient departmental operations while maintaining a high level of guest satisfaction.JOB DESCRIPTIONJob Title: Housekeeping SupervisorDepartments: HousekeepingSupervision Exercised: Room Attendants, House Attendants, Laundry AttendantsSupervision Received: Housekeeping Manager/ Executive Housekeeper / General ManagerMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent required.Hospitality coursework or certification preferred.ExperienceMinimum 1 year of housekeeping experience in a hotel environment.Prior supervisory or lead experience preferred.Experience with housekeeping software or PMS systems (HotSOS, OnQ, Opera, etc.) a plus.Skills & KnowledgeStrong attention to detail and quality standards.Excellent communication, leadership, and problem-solving skills.Ability to train, coach, and motivate team members.Strong organizational and time management abilities.Knowledge of cleaning procedures, safety protocols, and chemical handling.Ability to lift, push, and pull up to 50–75 lbs.Flexibility to work various shifts, including weekends and holidays.Job Duties & ResponsibilitiesSupervise and support housekeeping staff during daily operations.Inspect guest rooms, hallways, and public areas for cleanliness and compliance with brand standards.Assist with training new employees on cleaning procedures and safety guidelines.Ensure carts, closets, and supply rooms are clean, stocked, and organized.Address guest requests and resolve issues professionally and promptly.Report maintenance concerns and ensure timely follow-up.Monitor productivity and assist with scheduling and labor management.Maintain accurate records of inspections, assignments, and supply usage.Uphold all safety, sanitation, and company policies.Perform additional duties as assigned by management.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.