Housekeeping Supervisor

Hyatt Caption Nashville; Nashville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Join HRI Hospitality as a Housekeeping Supervisor at Hyatt Caption Nashville, where you will lead a dedicated team while ensuring high standards in housekeeping services. This role involves daily operations, guest interaction, and promoting a collaborative work environment, enhancing the overall guest experience.

Benefits

401(k)

Health insurance

Paid time off

Vision insurance

Qualifications

• Minimum 2 years housekeeping experience required.
• At least 6 months experience as an Inspector.
• 1 year supervisory experience in a similar environment.

Responsibilities

• Oversee the responsibilities of the Housekeeping Department.
• Communicate with guests professionally and courteously.
• Supervise housekeeping teams to maximize guest experience.

Skills

Guest Relations

Teamwork

Supervisor Skills

Attention to Detail

Education

High school graduate or equivalent

Job description

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

JOB DUTIES

• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, and Laundry & Guest laundry services
• Maintain high standards in all aspects of internal and external service
• Promote unity and teamwork throughout the department
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
• Communicate with guests in a professional, courteous and helpful manner
• Supervise Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
• Watch for safety hazards, take immediate corrective action and report them immediately to your Department Supervisor
• Closely monitors day-to-day operations
• Ensures all service standards are met and adhered to
• Observe and coach associate behavior for compliance with standards and expectations
• Regularly inspects public areas and guestrooms
• Facilitates consistent quality of service to exceed guest expectations
• Supervises performance, attendance, appearance and conduct of staff
• Works with Engineering and Front Office to maximize guest satisfaction
• Informs Housekeeping Management of room status for arrivals
• Assists with answering phones, guest requests and general inquiries
• Creates and ensures daily completion of staff checklists and necessary reports
• Keeps work area neat and cleaned at all times
• Can master familiarity with the computer operating system as related to scope of position
• Attends hotel meetings as necessary
• Maintains a professional appearance and attitude at all times

MINIMUM REQUIREMENTS

• High school graduate or equivalent
• A minimum of two years’ experience in Housekeeping
• Minimum of 6 months plus experience in as an Inspector
• Minimum 1 year supervisor experience in a similar environment
• Prior guest relations training
• Knowledge of proper chemical handling
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Ability to read, write, and understand simple instructions.
• Knowledge in the safe use of cleaning products. Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 200# in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, floor buffers. Lift, carry and position loads of at least 25#. These abilities are required for an entire shift.
• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Experience:

• Cleaning: 1 year (Required)

Ability to Commute:

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

About HRI Hospitality

With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance. The company currently owns and manages a diverse portfolio in the nation’s premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests. Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for all major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH’s hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner's perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.