Housekeeping Supervisor

Parks Hospitality Group Inc; Morrisville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

PTO

Incentives

Hotel discounts

Career growth

Job summary

Parks Hospitality Group Inc invites a Housekeeping Supervisor to lead our rooms division at the Tru by Hilton Raleigh Durham Airport. You will coach and guide the housekeeping team, ensure QA standards, and support the Executive Housekeeper in daily operations.

This role requires strong leadership, effective communication, and the ability to manage shifts, holidays, and staffing to maintain spotless, guest-ready rooms.

Qualifications

• High school diploma or equivalent.
• At least 2 years of housekeeping experience, supervisory preferred.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication skills.
• Flexibility to work shifts, weekends, and holidays.
• Spanish language skills are a plus.

Responsibilities

• Provide exceptional customer service to ensure guest comfort.
• Perform QA for the Housekeeping department.
• Assist the Executive Housekeeper and act in their capacity when off duty.
• Supervise and train Room Attendants and Laundry staff.
• Clean and inspect rooms, including surfaces, linens, and amenities.
• Monitor inventory and restock carts and linen closets.
• Report missing or damaged items and manage lost and found per procedures.
• Collaborate with Guest Services during peak times and guest requests.

Skills

Team leadership

Coaching

Communication

Safety awareness

Education

High school diploma

Job description

Join Our Team as a Housekeeping Supervisor at the Tru by Hilton Raleigh Durham Airport!

Are you an inspiring team leader who loves coaching others, building positive morale, and helping a dedicated housekeeping team succeed?

At Parks Hospitality Group , we are looking for a motivated and supportive Housekeeping Supervisor to serve as a key leader in our rooms division. Working hand-in-hand with our Executive Housekeeper, you will be the ultimate coach on the floor—guiding, training, and inspiring our room attendants and laundry staff. In this active leadership role, you will help build a positive, collaborative work environment while ensuring our team has the support they need to deliver the spotless, comfortable spaces our guests love.

What You’ll Do:

• Provide exceptional customer service to ensure a comfortable and accommodating experience for guests.
• Perform quality assurance (QA) for the Housekeeping department.
• Assist the Executive Housekeeper in all duties and act in their capacity when off duty.
• Supervise and train Room Attendants and Suite Attendants, ensuring adequate staffing levels to meet guest demands.
• Clean and inspect rooms, ensuring proper cleaning of surfaces, linens, and amenities.
• Monitor and maintain housekeeping cart inventory and stock rooms and linen closets.
• Report any missing or damaged items and handle lost and found items in accordance with hotel procedures.
• Collaborate with Guest Services and other departments during peak times and special guest requests.
• Maintain security by ensuring guest room doors are locked at all times.
• Provide support to team members, ensuring all tasks are completed efficiently and timely.

What You’ll Need:

• High school diploma or equivalent.
• At least 2 years of previous housekeeping experience, with supervisory experience preferred.
• Strong leadership and interpersonal skills .
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of cleaning techniques, equipment, and safety regulations.
• Flexibility to work shifts, weekends, and holidays as needed.
• Fluency in a second language, preferably Spanish, is a plus.

Why You’ll Love Working Here:

• Immediate medical and dental benefits starting on your very first day for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Earn an extra $50–$150+ per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500).
• Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.