Housekeeping Supervisor

AECOM; Minneapolis (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

AECOM is seeking a Housekeeping Supervisor to oversee cleaning operations in a hotel setting. The ideal candidate will have experience in managing staff and ensuring compliance with safety standards. Responsibilities include supervising laundry operations, training staff, and maintaining guest satisfaction through effective leadership. A competitive salary and comprehensive benefits package are offered.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement plans

Employee discounts

Recognition programs

Qualifications

• Minimum one year supervisory or management experience in housekeeping.
• Physical ability to perform duties, including lifting up to 75 pounds.
• Flexibility in working hours is required.

Responsibilities

• Inspecting and assisting with the cleaning of guest rooms.
• Supervising guest complaint resolution related to operations.
• Establishing work schedules and managing payroll.

Skills

Effective communication

Teamwork

Strong organizational skills

Problem-solving skills

Education

High school diploma or GED

Tools

Opera operating system

Job description

Position Summary

The Housekeeping Supervisor is responsible for inspecting and assisting with the cleaning of guest rooms, supporting department staff to ensure timely completion of tasks, and maintaining a positive work environment.

Key responsibilities include:

1. Ensuring all operational and safety procedures are followed.
2. Inspecting and approving employee work performance.
3. Supervising guest complaint resolution related to operations.
4. Providing leadership and training for housekeeping and laundry staff.
5. Communicating effectively and fostering teamwork.
6. Meeting departmental and hotel operational goals.
7. Establishing work schedules and managing payroll.
8. Ensuring all training requirements are met and standards are maintained.
9. Participating in the development of business strategies aligned with Radisson’s mission.
10. Performing shift checklists and reporting duties.
11. Responding to guest inquiries and resolving issues promptly.
12. Supervising housekeeping operations, including laundry and public spaces.
13. Maintaining inventory and supplies.
14. Ensuring safety and compliance standards are met.
15. Participating in departmental and hotel meetings, and ongoing training.
16. Managing reports and reporting damages or hazards.
17. Overseeing guest room inspections and public space cleanliness.
18. Supporting employee engagement and performance management.
19. Ensuring guest satisfaction through genuine hospitality and teamwork.

Requirements/Skills

• Minimum one year supervisory or management experience in housekeeping.
• High school diploma or GED required.
• Effective communication and teamwork skills.
• Strong organizational and problem-solving skills.
• Ability to work a flexible schedule.
• Experience with Opera operating system preferred.
• Physical ability to perform duties, including lifting up to 75 pounds.

Other Information

The hotel operates 24/7; flexibility in shifts is required. Employment is at-will, and the company is an equal opportunity employer. Pre-employment drug testing and background checks are required. We participate in E-Verify.

Compensation and Benefits

Competitive pay range, with benefits including medical, dental, vision, paid time off, retirement plans, employee discounts, and recognition programs.

About Choice Hotels

One of the largest lodging franchisors worldwide, offering diverse hotel options across multiple segments. We support entrepreneurial spirits and foster a collaborative, inclusive culture.