Housekeeping Supervisor

High Hampton; North Carolina; On-site; USD 30,000 - 45,000; Full time

Job summary

High Hampton, a historical property in North Carolina, seeks a dedicated leader for nightly operations to ensure exceptional guest experiences. The ideal candidate will oversee a team and maintain high standards of service, requiring hospitality experience and effective communication skills. If you enjoy working in a vibrant environment and are flexible to serve during weekends and holidays, we encourage you to apply.

Qualifications

• Effective communication with guests and team members required.
• Must have basic understanding of math for inventory and scheduling.
• Hospitality experience or equivalent preferred.

Responsibilities

• Oversee nightly operations and maintain team leadership.
• Inspect rooms and ensure High Hampton standards are met.
• Coordinate guest requests and manage inventories.

Skills

Supervisory Skills

Customer Service

Communication

Mathematical Skills

Problem Solving

Education

High School Diploma

Hospitality Experience

Tools

Basic Computer Knowledge

Job description

Job Details

Job Location: High Hampton - Cashiers, NC

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Any

Description and Qualifications

The primary goal of this position is to provide leadership on a nightly basis and to lead the team each night after Managers have departed. Maintain a positive attitude around all team members, setting the mood for that shift. Inspect all turn-downs and clean rooms to make sure that the High Hampton Standards have been met.

Must have the flexibility to work weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

• Runs the day-to-day reports for the team & be able to clarify reports, as needed
• Holds lineups with your team covering the # of guest rooms currently occupied, # of arrival rooms, and departure rooms, # of turnovers, make-ups, and Check in’s / turnovers
• Plans evenings according to the dining times of guests
• Coordinates in-room guest requests
• Review groups currently in-house and their agenda to ensure all needs are met
• Cleans of the common areas and other assigned areas
• Oversees completion of all room make-ups and turnovers and performs final inspections after rooms have been cleaned
• Loads stocker cart with daily supplies such as sheets, towels, toilet paper, amenities, glasses, coffee cups, hangers, napkins, light bulbs, robes, etc.
• Inspects nightly turn-down rooms and common areas, coaching the team when necessary
• Picks up and safely delivers laundry van, obeying traffic safety laws, each day and night
• Assists in cleaning check out and staying over rooms as necessary
• Assists with Quarterly inventories as necessary
• Writes and disseminates all Mid-Year and End of Year reviews to all PM team members

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members and managers and interact with our guests.

QUALIFICATIONS and SKILLS

SUPERVISORY RESPONSIBILITIES

• None

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent required
• Hospitality experience or equivalent preferred
• Basic computer knowledge

LANGUAGE SKILLS

• Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to understand scheduling, purchasing, inventory, and stock
• Must be able to think and make decisions quickly
• Be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to lift up to 50lbs
• Must be able to work long shifts
• Must be able to stand or walk for long periods
• Must be able to work outdoors in all weather conditions
• Be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

• General office
• Working in guest rooms and common areas of the property
• 1,400 acres of High Hampton property

Disclaimer: This job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict the tasks that may be assigned. The critical features are specified but are subject to change at any time for various reasons, including management discretion.

About High Hampton

High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine.

High Hampton is an Equal Opportunity Employer.