Housekeeping Supervisor

Embassy Minneapolis; Minneapolis (MN); On-site; USD 24,000 - 38,000; Full time

Job summary

Embassy Minneapolis is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, supervise staff, and ensure rooms and public areas meet cleanliness and brand standards. This role supports staff training, inspections, supply control, and efficient departmental operations while maintaining a high level of guest satisfaction.

Upholding safety and sanitation standards, you will coordinate training, monitor productivity, and manage scheduling to ensure timely service throughout a

Qualifications

• High school diploma or equivalent is required.
• Experience in hotel housekeeping and supervisory or lead roles is preferred.
• Experience with housekeeping software or PMS systems is a plus.

Responsibilities

• Supervise housekeeping staff during daily operations.
• Inspect guest rooms, hallways, and public areas for cleanliness and brand compliance.
• Assist in training new employees on cleaning procedures and safety.
• Ensure carts, closets, and supply rooms are clean, stocked, and organized.
• Address guest requests and resolve issues professionally and promptly.
• Report maintenance concerns and ensure timely follow-ups.
• Monitor productivity and assist with scheduling and labor management.
• Maintain records of inspections, assignments, and supply usage.
• Uphold safety, sanitation, and company policies.
• Perform additional duties as assigned by management.

Skills

Attention to detail

Communication

Leadership

Problem-solving

Training

Coaching

Time management

Safety procedures

Chemical handling

Physical stamina

Shift flexibility

Education

High school diploma

Tools

HotSOS

OnQ

Opera

Job description

290 rooms | 12,415 sq. ft. meeting/event space Amenities: free made to order breakfast, on-site restaurant, indoor pool, fitness center, evening reception. A full-service property with spacious suites in the historic Plymouth Building, conveniently connected to the Minneapolis Skyway System. Guests enjoy easy access to Target Center, Target Field, and a nearby light rail station, with the Minneapolis Convention Center just a mile away. Blending historic charm with modern convenience, the hotel provides an engaging environment for hospitality professionals serving both business and leisure travelers.

Pay Range: $17.75-$27.75

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards. This role supports staff training, inspections, supply control, and efficient departmental operations while maintaining a high level of guest satisfaction.

JOB DESCRIPTION

Job Title: Housekeeping Supervisor

MINIMUM REQUIREMENTS

• Education: High school diploma or equivalent required. Hospitality coursework or certification preferred.
• Experience: Minimum 1 year of housekeeping experience in a hotel environment. Prior supervisory or lead experience preferred. Experience with housekeeping software or PMS systems (HotSOS, OnQ, Opera, etc.) a plus.
• Skills & Knowledge: Strong attention to detail and quality standards. Excellent communication, leadership, and problem‑solving skills. Ability to train, coach, and motivate team members. Strong organizational and time management abilities. Knowledge of cleaning procedures, safety protocols, and chemical handling. Ability to lift, push, and pull up to 50–75 lbs. Flexibility to work various shifts, including weekends and holidays.

JOB DUTIES & RESPONSIBILITIES

• Supervise and support housekeeping staff during daily operations.
• Inspect guest rooms, hallways, and public areas for cleanliness and compliance with brand standards.
• Assist with training new employees on cleaning procedures and safety guidelines.
• Ensure carts, closets, and supply rooms are clean, stocked, and organized.
• Address guest requests and resolve issues professionally and promptly.
• Report maintenance concerns and ensure timely follow‑up.
• Monitor productivity and assist with scheduling and labor management.
• Maintain accurate records of inspections, assignments, and supply usage.
• Uphold all safety, sanitation, and company policies.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.