Housekeeping Supervisor

Spire Hospitality; Florida; Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

SPIRE Hospitality, LLC is seeking a Housekeeping Supervisor for The Grove Resort & Water Park Orlando. You will lead the housekeeping team, ensure rooms and public areas meet high cleanliness standards, and coordinate with Engineering and Front Office to deliver exceptional guest experiences.

Responsibilities include supervising staff, inspecting rooms, managing inventories, and training new team members. Prior experience with OPERA/OnQ PMS is a plus; OSHA knowledge is desirable.

Qualifications

• 1 year experience in hotel housekeeping or related area
• Previous supervisory experience preferred
• Proficient with MS Outlook, Word, and Excel
• Experience with hotel PMS systems (OPERA, OnQ) is a plus
• OSHA certification or knowledge of OSHA regulations

Responsabilités

• Deliver best‑in‑class service to our guests and team members with engagement and thoughtfulness
• Promptly address guest concerns and requests to ensure their satisfaction
• Conduct thorough inspections of guestrooms and public areas to surpass guest expectations for cleanliness and in‑room appliance functionality
• Support the training of new team members while fostering strong, collaborative relationships within the Housekeeping department
• Oversee inventories of amenities, chemicals, and supplies, ensuring timely reordering to maintain seamless operations

Connaissances

Supervision

Guest service

Interdepartmental coordination

Quality inspections

Formation

High school diploma or equivalent

Outils

OPERA PMS

OnQ PMS

MS Outlook

MS Word

MS Excel

Description du poste

Join the team at The Grove Resort & Water Park Orlando, where every day is an adventure! Located just six miles from Walt Disney World Theme Parks, we offer employees the chance to be part of a dynamic, exciting workplace that delights guests from all over the world. With 787 condo‑style rooms, daily transportation to Orlando's top attractions, and complimentary access to the award‑winning Surfari Water Park, our resort is the ultimate destination for family fun and relaxation. We also feature 6,000 square feet of meeting space, serene activities at Lake Austin Pier, and a variety of dining options, including Valencia Restaurant, Longboard Restaurant, and Alfresco Market.

Our latest addition, The Terraces at The Grove, brings a modern, adult‑centric retreat to our resort. Overlooking Lake Austin, this exclusive property boasts 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire pit seating area, a gym, and BYTE, a grab‑and‑go market. Employees at The Grove enjoy working in a collaborative environment where they help create unforgettable memories for our guests while taking advantage of career growth opportunities in the heart of Orlando's vibrant hospitality industry. If you're ready to work in an inspiring, energetic setting with an amazing team, we'd love to hear from you! Join us and make every day extraordinary!!

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full‑time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

This role is dedicated to delivering exceptional Guest Services as part of our Housekeeping TEAM, ensuring the hotel's appearance and cleanliness. As a Housekeeping Supervisor, your primary responsibility is to guarantee guest satisfaction by creating an inviting and comfortable atmosphere that makes guests feel at home from the moment they enter their room. You will foster a sense of well‑being and revitalization for our guests. Additionally, you will provide leadership and inspire our Housekeeping TEAM to pursue excellence and encourage repeat business.

Essential Job Functions

• Deliver best‑in‑class service to our guests and team members with engagement and thoughtfulness
• Promptly address guest concerns and requests to ensure their satisfaction
• Conduct thorough inspections of guestrooms and public areas to surpass guest expectations for cleanliness and in‑room appliance functionality
• Support the training of new team members while fostering strong, collaborative relationships within the Housekeeping department
• Oversee inventories of amenities, chemicals, and supplies, ensuring timely reordering to maintain seamless operations

Hotel Specific

• Work in multiple areas across the properties.

Physical Demands

• Ability to grasp, lift, carry, or otherwise move materials weighing up to 100lbs
• Ability to work much of the shift standing/moving throughout the building, bending, stooping, and reaching

Qualifications

Education

• High school diploma or its equivalent

Experience

• 1-year experience in hotel housekeeping or related professional area preferred
• Previous supervisory experience preferred
• Confident utilizing MS outlook, Word, and Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ
• OSHA certification or equivalent knowledge of OSHA regulations
• 2 years: Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction.
• Inspect owner/guests rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards.
• Run occupied room reports, verify status, determine discrepant rooms, prioritize room cleaning, and update status of departing owner/guest rooms.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.
• (preferred)

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.