Housekeeping Supervisor

Sage Hospitality Group; Estes Park (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) with employer matching

Paid time off

Employee discounts

Job summary

Stanley Hotel, managed by Sage Hospitality Group, is seeking an experienced Housekeeping Supervisor to lead the housekeeping team and ensure top-quality cleanliness across guestrooms and public areas. This role emphasizes safety, efficiency, and exceptional guest service in a dynamic hotel environment.

The supervisor will oversee staff training, inspections, inventory control, and respond to guest needs to maintain high satisfaction and protect assets.

Qualifications

• High school education or equivalent experience.
• 1–2 years of related housekeeping supervisory experience.

Responsibilities

• Supervise the housekeeping staff; provide open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas and back of the house; ensure compliance with safety, SOPs and health standards to achieve cleanliness and guest satisfaction.
• Assign staff tasks, review special requests and areas of concentration to maintain smooth housekeeping operations.
• Distribute supplies to staff at start of shift to control inventory and expenses.
• Respond to guest requests or concerns to ensure satisfaction; log Lost and Found items and answer inquiries.
• Implement emergency training and procedures to protect hotel, guests, staff and assets.

Skills

Supervisory skills

Housekeeping knowledge

Guest service awareness

Education

High school education or equivalent

Job description

Why us?

The IconicStanley Hotelis seeking an experienced Housekeeping Supervisorto join their team! This position will be open until filled.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. Sage Hospitality Group is looking for top talent and we look forward to hearing from you!

Job Overview

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
• Requires supervisory skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
• Carrying up to 35 lbs. of supplies.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
• Occasional kneeling required.
• Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
• No driving required.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

We offer all Full Time Hourly Associates some amazing benefits!

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.