Housekeeping Supervisor

Wyndham Hotels & Resorts; Dayton (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Housekeeping Supervisor to oversee housekeeping functions and ensure high standards of cleanliness and guest satisfaction. This role involves inspecting Room Attendants' work, managing inventory, and maintaining communication with other departments. The ideal candidate will have a strong focus on service orientation and effective communication skills, with a background in hotel management. Join a dynamic team where your contributions will enhance the guest experience and uphold the company's reputation for excellence.

Qualifications

• 2-3 years of progressive hotel or related experience preferred.
• Previous supervisory experience preferred.

Responsibilities

• Inspect Room Attendants’ work daily to ensure standards are met.
• Manage Lost and Found items according to standards.
• Assist in training Housekeeping staff.

Skills

Verbal Communication

Written Communication

Supervisory Skills

Guest Satisfaction Focus

Education

High School Diploma

College Coursework in Related Fields

Job description

Compensation

Type: Hourly

Company Overview

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a leading player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding operations in Europe, Latin America, and the Caribbean. Highgate's global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. The company provides expert guidance throughout all stages of the hospitality property cycle, develops bespoke hotel brands, and uses industry-leading revenue management tools to optimize performance and asset value. With an experienced executive team, Highgate is a trusted partner for top ownership groups and major hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Location

Courtyard Dayton, 7087 Miller Lane, Dayton, OH 45414

Overview

The Housekeeping Supervisor is responsible for coordinating housekeeping functions within assigned sections and assumes all Housekeeping Manager duties in their absence.

Responsibilities

1. Inspect Room Attendants’ work daily to ensure standards and productivity are met.
2. Oversee the closing of floors, ensuring carts are clean and stocked.
3. Complete and sign daily assignment records and submit them to the Housekeeping Office on time.
4. Maintain key control procedures.
5. Manage Lost and Found items according to standards.
6. Monitor cleanliness of carts, linen closets, control closets, stairways, and landings.
7. Assign daily duties to Room Attendants and House Attendants.
8. Maintain communication with the Front Office and Engineering via pager/radio during shifts.
9. Report progress on out-of-order rooms to the Guest Services Manager.
10. Initiate and follow up on work orders for repairs and maintenance.
11. Assist in training Housekeeping staff.
12. May be required to clean rooms as needed.
13. Ensure completion of cleaning projects biannually.
14. Focus on guest satisfaction.

Qualifications

• High School diploma or equivalent required; college coursework in related fields is a plus.
• 2-3 years of progressive hotel or related experience preferred.
• Previous supervisory experience preferred.
• Ability to stand for entire shift.
• Effective verbal and written communication skills with staff and guests, demonstrating friendliness, courtesy, and service orientation.