Housekeeping Supervisor

Sonesta Hotels; Cambridge (MA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 0%

Paid Vacation and Sick Time

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Disability Insurance

Hospital Indemnity

Employee Perks and Discounts

Job summary

Sonesta International Hotels in Cambridge, MA, is seeking a hands-on Housekeeping Operations Supervisor to ensure rooms, public spaces, and hotel areas meet quality standards and stay well maintained.

You will lead training for new staff, track room statuses, coordinate with the housekeeping office, handle maintenance requests, address guest concerns, and oversee daily and nightly inspections, inventories, and grooming compliance.

Responsibilities

• Direct involvement with training and development of new employees
• Monitor the status of room condition and availability, submitting prompt and accurate reports to the front desk and housekeeping office
• Communicate constantly with the housekeeping office to update room statuses or any other priorities
• Write maintenance requests and follow up to ensure that they have been completed
• React to guest complaints regarding service or equipment
• AM Supervisor to complete 15 detailed room inspections per day and input the inspection findings into Hot SOS.
• Complete one daily room inspection with housekeeper who cleaned the room that is being inspected and provide positive feedback as well as noting areas for improvement.
• PM supervisor to inspect hallways, corridors, service, and storage areas to insure standards are being followed. Inspection to be recorded in HotSOS.
• Establishes and maintains cost control system for linen and cleaning supplies inventories
• Oversees ordering, and receiving of such supplies
• Assure that all employees are properly groomed in uniform with name tag in place

Skills

Training & development

Communication

Guest service

Inspection & quality

Inventory management

Facilities coordination

Uniform/grooming compliance

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Manages the operations of the housekeeping area of the hotel to ensure product quality standards are met and hotel guest rooms, public spaces, and all other areas of the hotel are clean and well maintained. This position

What you’ll be doing

• Direct involvement with training and development of new employees
• Monitor the status of room condition and availability, submitting prompt and accurate reports to the front desk and housekeeping office
• Communicate constantly with the housekeeping office to update room statuses or any other priorities
• Write maintenance requests and follow up to ensure that they have been completed
• React to guest complaints regarding service or equipment
• AM Supervisor to complete 15 detailed room inspections per day and input the inspection findings into Hot SOS.
• Complete one daily room inspection with housekeeper who cleaned the room that is being inspected and provide positive feedback as well as noting areas for improvement.
• PM supervisor to inspect hallways, corridors, service, and storage areas to insure standards are being followed. Inspection to be recorded in HotSOS.
• Establishes and maintains cost control system for linen and cleaning supplies inventories
• Oversees ordering, and receiving of such supplies
• Assure that all employees are properly groomed in uniform with name tag in place

Anticipated Pay Range & Additional Job Information

Pay Rate: $29-$31/hr Base pay offered may very depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discount
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.