Housekeeping Supervisor

Sonesta Hotels International Corporation; Cambridge (MA); On-site; USD 83,097,000 - 88,828,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid Time Off

Hotel Discounts

Educational Assistance

Employee Discounts

Job summary

Sonesta International Hotels is seeking an Operations Supervisor for housekeeping to manage daily hotel cleaning standards across guest rooms and public spaces. You will train new staff, monitor room status, and coordinate with the front desk to ensure timely updates and seamless service.

The role requires overseeing inspections, handling maintenance requests, and addressing guest concerns while maintaining cost controls for linens and supplies.

Qualifications

• Experience supervising housekeeping operations in a hotel setting.
• Strong communication and training abilities.
• Ability to monitor room status and coordinate with front desk.

Responsibilities

• Direct involvement with training and development of new employees
• Monitor room condition and availability; report to front desk and housekeeping office
• Communicate updates to housekeeping office and front desk
• Write and follow up maintenance requests
• Address guest complaints regarding service or equipment
• Perform daily room inspections with housekeepers and provide feedback
• Inspect hallways and service areas; record inspections
• Maintain cost control for linens and cleaning supplies
• Oversee ordering and receiving of supplies
• Ensure uniform and name tag compliance

Job description

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Manages the operations of the housekeeping area of the hotel to ensure product quality standards are met and hotel guest rooms, public spaces, and all other areas of the hotel are clean and well maintained. This position

What you'll be doing

• Direct involvement with training and development of new employees
• Monitor the status of room condition and availability, submitting prompt and accurate reports to the front desk and housekeeping office
• Communicate constantly with the housekeeping office to update room statuses or any other priorities
• Write maintenance requests and follow up to ensure that they have been completed
• React to guest complaints regarding service or equipment
• AM Supervisor to complete 15 detailed room inspections per day and input the inspection findings into Hot SOS.
• Complete one daily room inspection with housekeeper who cleaned the room that is being inspected and provide positive feedback as well as noting areas for improvement.
• PM supervisor to inspect hallways, corridors, service, and storage areas to insure standards are being followed. Inspection to be recorded in HotSOS.
• Establishes and maintains cost control system for linen and cleaning supplies inventories
• Oversees ordering, and receiving of such supplies
• Assure that all employees are properly groomed in uniform with name tag in place

Anticipated Pay Range & Additional Job Information

Pay Rate: $29-$31/hr Base pay offered may very depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discount
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.