Housekeeping Supervisor

Davita Inc.; Braintree (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Braintree seeks a Housekeeping Supervisor. The position involves supervising staff, ensuring cleanliness standards, and enhancing guest satisfaction. Ideal candidates will have housekeeping experience and effective communication skills, helping to maintain an exceptional environment for both guests and staff.

Benefits

401(K) benefits

Medical and Dental insurance

Paid time off

Discounts on hotel stays

Pet insurance

Qualifications

• Housekeeping experience preferred.
• Effective verbal and written communication skills.

Responsibilities

• Supervise the housekeeping staff; provide training, coaching, and performance feedback.
• Inspect cleaning of guest rooms and public areas to ensure cleanliness.
• Respond to guest requests and ensure guest satisfaction.

Skills

Housekeeping experience

Verbal communication

Written communication

Job description

About Us

Designed for a comfortable, seamless travel experience, Hyatt Place Boston / Braintree provides you with lifestyle conveniences to help you feel right at home. Located in the heart of the South Shore, 15 miles from Downtown Boston and easy access to Cape Cod, our Braintree hotel is central to attractions in Boston and Greater New England. We are steps from a variety of fine restaurants and the regions premier shopping destination South Shore Plaza. Nearby are hometown favorites like Gillette Stadium home of the New England Patriots, the New England Aquarium or catch a game at Fenway Park. What makes working with us great? We celebrate our associates' success monthly with Town Hall meetings and incentives for individual performance, we create excellent opportunities and support career advancement, and we share in World of Hyatt Associate Benefits which include discounted room nights at any Hyatt branded hotel or resort worldwide! We provide industry leading flexible time off, 401(K) benefits, and health plans. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more. Come join our friendly, professional, and supportive team, today!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Maintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.

Essential Duties and Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.

• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.

• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.

• Respond to guest requests, concerns, and problems to ensure guest satisfaction.

• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.

• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Housekeeping experience preferred.

• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.

• Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Salary Range: $20.00 - $20.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.