Client Advocate

Action for Boston Community Development, Inc.; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading community organization in Boston seeks a Client Advocate to provide vital case management services for clients in need. The role focuses on empowering individuals by providing support, developing positive relationships with community organizations, and facilitating access to resources for clients facing economic challenges. Join a team committed to making a lasting impact in the lives of thousands and enriching the community through dedicated service.

Benefits

Comprehensive Benefits Package

Continuous Learning Opportunities

Inclusive Work Environment

Teamwork & Camaraderie

Qualifications

• Minimum of high school diploma or equivalent, with up to one year of relevant experience.
• Demonstrated proficiency in Microsoft Word and Excel required.
• Excellent oral and written communication skills.

Responsibilities

• Responsible for maintaining case management files and providing supportive services.
• Conduct intake process and assist clients with educational and occupational goals.
• Identify support services needed and make appropriate referrals.

Skills

Communication

Case Management

Organizational Skills

Microsoft Word

Microsoft Excel

Education

High School Diploma or Equivalent

Job description

Department: Community Coordination

Location: North End/West End

Description

As a Client Advocate, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD! Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.

Key Responsibilities

• Responsible for maintaining case management files, and providing supportive services and referrals
• Conduct intake process and assist clients in establishing educational and occupational goals.
• Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
• Identify support services needed and make appropriate referrals and orient new clients to referred programs.
• Conduct workshops for the diverse populations of a specific community.
• Assist clients in properly completing job applications and resumes for employment opportunities.
• Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
• Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance.
• Perform other related duties as assigned from time to time.
  
  

Skills, Knowledge and Expertise

• Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development or general office support required
• Demonstrated proficiency in Microsoft Word and Excel required
• Excellent oral and written communication skills
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
  
  

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.