HOUSEKEEPING SUPERVISOR*

TEXAS WESTERN MANAGEMENT PARTNERS; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Transit passes

Free employee meals

Team celebrations and recognition

Training and development opportunities

Job summary

TEXAS WESTERN MANAGEMENT PARTNERS operates Embassy Suites in Austin, TX and is seeking an attentive housekeeping team member to maintain guest room cleanliness and public areas. This role supports inventory control, staff coordination, and timely communication with other departments to uphold service standards.

All candidates must be able to speak both English and Spanish, with responsibilities including room inspections, linen management, and safety trainings.

Responsibilities

• Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms, and public areas.
• Distribute keys and work assignments to staff.
• Complete follow-up on vacant or occupied rooms.
• Assist in the ordering and receiving of linen and cleaning supplies to maintain inventory levels.
• Ensures the completion of the Housekeepers Report and communicates clean and available rooms to the Guest Services Department.
• Document and communicates maintenance requests to the Engineering Department.
• Respond quickly to guest requests in a friendly manner and follow up on guest satisfaction.
• Display a professional image through appearance and dress.
• Follow company policies and procedures and communicate them to subordinates.
• Conduct training classes regarding safety, security, department procedures, and service guidelines.
• Ensure hotel compliance with federal, state and local laws including OSHA, EEOC, Wage-Hour and Health laws.

Job description

Job Details

Job Location: Embassy Suites - Austin - Austin, TX 78704

Essential Job Functions

• Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms, and public areas.
• Distribute keys and work assignments to staff.
• Complete follow-up on vacant or occupied rooms.
• Assist in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for the efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeepers Report and communicates clean and available rooms to the Guest Services Department.
• Document and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
• Respond quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to the appropriate department. Follows up to ensure guest satisfaction.
• Display a professional image at all times through appearance and dress.
• Follow company policies and procedures and is able to effectively communicate them to subordinates.
• Conduct training classes regarding safety, security, department procedures, and service guidelines.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws.

Note: Other duties as assigned by supervisor or management.

All candidates must be able to speak both English and Spanish

Benefits & Perks

• Comprehensive Benefits Package available to eligible full-time employees, including medical, dental, vision, and other voluntary benefits.
• Company-Sponsored Transportation Assistance through monthly transit passes provided to all team members, helping make commuting to and from work more convenient and affordable.
• Complimentary Employee Meal provided during each scheduled shift.
• Monthly Associate Celebrations & Team Meetings recognizing achievements, sharing hotel updates, celebrating successes, and strengthening team engagement.
• Employee Recognition & Incentive Programs designed to reward outstanding performance, attendance, teamwork, and guest service excellence.
• Growth & Development Opportunities through training, coaching, and advancement opportunities within the company.
• Supportive Team Culture focused on respect, collaboration, recognition, and delivering exceptional hospitality experiences.

Qualifications