Housekeeping Supervisor

Tandem Hospitality Group; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Job summary

Tandem Hospitality Group is seeking a supervisory Housekeeper to oversee housekeeping staff, ensuring rooms and areas meet established cleanliness standards. The role entails supervising daily procedures, training staff, and inspecting guest rooms and public spaces to uphold service quality.

The ideal candidate has prior housekeeping experience, excellent customer service skills, and the ability to work in a fast-paced hotel environment while maintaining guest confidentiality and using the

Qualifications

• Prior housekeeping experience.
• Excellent customer service skills.
• Ability to lift up to 50 pounds.
• Maintain confidentiality of guest information.
• Input and access information in PMS/computers.

Responsibilities

• Supervise housekeeping staff to meet standards.
• Train staff and identify training needs.
• Inspect guest rooms, corridors, public areas and service areas.
• Ensure adherence to departmental policies and procedures.
• Utilize PMS to input and retrieve information.
• Provide support to guests and maintain service levels.

Skills

Customer service

Supervising

Attention to detail

Training staff

Confidentiality

Communication

Tools

Property Management System (PMS)

Job description

Job Description

This position will be require supervising, training and inspecting the performance of assigned Housekeeping staff ensuring that all procedures are completed to the established standards. This person will assist where necessary to ensure optimum service to guests.

Job Responsibilities

• Supervise staff in the performance of all daily procedures to ensure they are completed to standard
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Prepare and distribute assignment sheets to assigned staff and review priorities
• Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area
• Inspect public areas/bathrooms, restaurants, offices and service areas after being cleaned by respective personnel, using designated checklists
• Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests
• Knowledge of proper cleaning techniques and chemical handling, and use of equipment
• Computer mathematical calculations
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to maintain confidentiality of guest information and pertinent hotel data
• Ability to ascertain departmental training needs and provide such training
• Ability to direct performance of staff and follow up with corrections when needed
• Ability to input and access information in the property management system/computers

Job Requirements

• Prior housekeeping experience
• Excellent customer service skills
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
• Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

Source: Tandem Hospitality Group