Housekeeping Room Inspector

Residence Inn Rocky Mount; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Residence Inn Rocky Mount is seeking a Housekeeping Inspector to join the housekeeping team. The inspector will report to the Executive Housekeeper and ensure that guest rooms, public spaces, and back-of-house areas meet our standards.

Responsibilities include shift check-in, assigning tasks, inventory of supplies, logging missing items, handling guest calls, and following all hotel policies. Proficiency in English is required; additional language skills are a plus.

Qualifications

• Experience in housekeeping or hospitality preferred.
• Must be available from 8:30 AM to 6:00 PM.
• Willing to work weekends and holidays.

Responsibilities

• Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.
• Open and close the department in the absence of the Executive Housekeeper including assignment of room boards, keys, and any other opening and closing requirements.
• Take all incoming Housekeeping calls and respond the guest’s needs.
• Perform inventories of supplies and order for par levels
• Log all missing items and maintain catalog of lost and found and ship or mail out claimed items to the guests.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers.
• Ability to accurately use various office software.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Additional language ability preferred.

Tools

Office software

Job description

Description

The Residence Inn by Marriott Rocky Mount Hotel is currently seeking an individual for the positions of Housekeeping Inspector to join our Housekeeping team at our StepStone Hospitality managed hotel. The inspector will report to the Executive Housekeeper.

The role is to ensure that the cleaning of guest rooms, public space and back of the house are up to standard.

Responsibilities include:

• Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.
• Open and close the department in the absence of the Executive Housekeeper including assignment of room boards, keys, and any other opening and closing requirements.
• Take all incoming Housekeeping calls and respond the guest’s needs.
• Perform inventories of supplies and order for par levels
• Log all missing items and maintain catalog of lost and found and ship or mail out claimed items to the guests.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers.
• Ability to accurately use various office software.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Additional language ability preferred.

Requirements

MUST BE AVAILABLE FROM 8:30AM TO 6:00PM

WEEKENDS AND HOLIDAYS INCLUDED

• Ability to work with management on special projects
• Strong attention to detail with a sense of urgency as required
• Must be able to lift a minimum of 20 lbs
• Must be able to push or pull a minimum of 20 lbs
• Must be able to communicate via radio and phone as needed
• Hours 9:30am to 6pm

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.