Housekeeping Room Attendant - Residence Inn Plano/Legacy Plano, Texas

Palette Hotels; Plano (TX); On-site; USD 20,664 - 24,796; Full time

Job summary

Palette Hotels is seeking a Housekeeping Room Attendant to keep guest rooms clean, stocked, and welcoming. You will follow standardized cleaning procedures, enter rooms safely, and ensure every room passes a final inspection.

Weekend, evening, and holiday availability is required. Candidates should be service oriented with strong communication skills and the ability to handle cleaning chemicals and equipment safely.

Qualifications

• Service orientation and knowledge of customer service principles.
• Excellent communication skills for conveying information and requests.
• Ability to read directions on cleaning chemicals and follow safety labels.
• Ability to use cleaning chemicals and equipment safely and efficiently.

Responsibilities

• Obtain room assignments from your Supervisor at the beginning of the shift.
• Check your cart to ensure it is correctly stocked.
• Know the correct procedure for entering a guest room.
• After entering a room, move your cart across the door opening with the open side facing the room.
• Follow a set pattern of steps for daily cleaning of occupied and check-out rooms so nothing is missed.
• Check room for damages, furniture and equipment.
• Report all damage and missing items to your Supervisor immediately.
• Return items found in guest rooms to Lost and Found with date, location and finder's name.
• Before leaving a guest room, give the entire room one last inspection.
• Notify Housekeeping that the room is clean and whether it is occupied or vacant.
• Restock your cart, remove trash and dirty linen, at the end of the shift for the next day.
• Respond to guest questions and provide guest assistance, directions and information as requested.
• Report all suspicious persons or activities, hazardous conditions, etc., to the Safety/Security Department.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Perform other duties as requested by Supervisor.

Skills

Service orientation

Excellent communication skills

Reading cleaning chemical labels

Safe chemical/equipment use

Job description

Housekeeping Room Attendant

Housekeeping Attendant is responsible for the cleanliness of guest rooms.

Responsibilities and Duties

• Obtain room assignments from your Supervisor at the beginning of the shift.
• Check your cart to make sure it is correctly stocked.
• Know the correct procedure for entering a guest room.
• After entering a room, move your cart across the opening of the room door with the open side of the cart facing the room.
• Follow a set pattern of steps for daily cleaning of occupied and check-out rooms so nothing is missed.
• Check room for damages, furniture and equipment.
• Report all damage and missing items to your Supervisor immediately.
• Any items found in guest rooms, lobby, corridor, or in the back of the house are to be returned to Lost and Found with the following information: date, where found and finder's name.
• Before leaving a guest room, give the entire room one last inspection.
• Notify Housekeeping that the room is clean and whether it is occupied or vacant.
• Restock your cart, remove any trash and dirty linen, at the end of the shift so it is ready for the next day.
• Respond to guest questions.
• Provide guest assistance, directions, and information as requested.
• Report all suspicious persons or activities, hazardous conditions, etc., to the Safety/Security Department.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Perform other duties as requested by Supervisor.

Required Skills and Requisites

• Service orientation. Knowledge of principles and processes for providing customer and personal services.
• Excellent communication skills. Ability to convey information and ideas.
• Ability to read and understand directions on cleaning chemicals.
• Ability to use chemicals and equipment in a safe and efficient manner.

Availability

Weekend, evening, and holidays availability is a must.

Equal Opportunity Employer Statement

Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

E-Verify

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.