Housekeeping Room Attendant

StepStone-Hospitality-Inc; Rocky Mount (NC); On-site; USD 26,000 - 36,000; Full time

Job summary

StepStone Hospitality, Inc is seeking a housekeeping professional to clean and maintain guest rooms and suites in a timely and courteous manner. You will report to the housekeeping office, manage keys, and ensure safety and cleanliness across all assigned spaces.

Responsibilities include detailed cleaning, stock management, and reporting repairs or missing items to supervisors. Applicants should follow safety procedures and hotel policies while delivering quality guest service.

Qualifications

• Must have comprehensive knowledge of the English language to effectively communicate with guests and co-workers.
• Ability to accurately report information.
• One year of experience required.
• Must follow all safety training and hotel policies.

Responsibilities

• Report to Housekeeping Office at shift start, pick up and sign out key, and return at shift end.
• Clean and maintain all assigned rooms and suites daily, including bed making, bathroom cleaning, vacuuming, dusting, and stocking supplies.
• Report missing items and any needed repairs to supervisor; maintain equipment.
• Ensure guest safety and security; keep doors closed during cleaning.

Skills

English language

Job description

Description

Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations.

Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality, Inc.

Administration

• Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.
• Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies.
• Report any items missing from rooms and suites.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers. Keep all doors closed when cleaning for safety and security purposes.
• All lost and found are to be taken to the housekeeping office as soon as they are found.

Support

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Must follow all safety training to maintain proper health pertaining to bending, stretching, arm movement and lifting techniques.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.

Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Always Conducts him\herself (acts and dresses) professionally; sets standards for all associates.

Communication

• Understands and communicates the StepStone Mission and Core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

Requirements

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, reading.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.
• * One year of experience required.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.