Housekeeping Operations & Quality Lead

Courtyard Opryland; Nashville (TN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Paid time off

Job summary

Courtyard Opryland in Nashville, TN, is seeking a Quality Control Manager to oversee housekeeping operations across the property and ensure cleanliness standards are met.

You will lead the housekeeping staff, assign tasks, train new employees, coordinate schedules, and address guest complaints related to cleanliness, while maintaining open communication with other departments to maximize guest satisfaction.

Qualifications

• Proven ability to lead a team of housekeeping staff.
• Experience creating and implementing schedules to match occupancy.
• Strong training skills for new hires and ongoing staff development.
• Knowledge of cleanliness and safety standards in hospitality.
• Excellent communication with guests and other departments.

Responsibilities

• Obtain list of rooms and prepare work assignments.
• Assign duties and inspect cleanliness per standards.
• Schedule adequate staff according to occupancy.
• Assist training of new employees per policies.
• Inform staff about new policies and updates.
• Organize staff meetings to communicate changes.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain records of work hours for payroll.

Skills

Team leadership

Scheduling

Training staff

Quality control

Communication

Tools

Excel

Payroll

Job description

Courtyard Opryland in Nashville, TN, is seeking a Quality Control Manager to oversee housekeeping operations across the property and ensure cleanliness standards are met.

You will lead the housekeeping staff, assign tasks, train new employees, coordinate schedules, and address guest complaints related to cleanliness, while maintaining open communication with other departments to maximize guest satisfaction.