Housekeeping Operations Leader – Train Teams, Elevate Standards

Fairmont; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Coverage

401K Plan

Discounted hotel rates

Job summary

Fairmont Dallas is seeking an experienced Housekeeping Leader to guide supervisors, train staff and ensure brand and hotel standards are maintained. You will drive service excellence, manage routines, and supervise daily housekeeping operations to deliver exceptional guest experiences.

The role emphasizes staff development, cleanliness, safety, and efficient coordination with other departments. Strong English skills and Spanish ability are preferred, with a focus on teamwork and problem solving.

Qualifications

• 3 years experience in housekeeping leadership.
• Experience in hotel industry.
• Previous guest relations training an asset.
• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
• High school graduate, or equivalent experience.
• Fluency in a second language, preferably Spanish.
• Excellent communication and organizational skills.
• Fluency in English both verbal and non-verbal. Provide legible communication.
• Compute mathematical calculations.
• Computer literate and experience with property management system, Opera, Microsoft Office.
• Ability to perform job functions with attention to detail, speed and accuracy; prioritize and organize; remain calm and resolve problems.
• Follow directions thoroughly; understand guest service needs; work cohesively with team; work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ascertain departmental training needs and provide such training.
• Direct performance of staff and follow up with corrections when needed.

Responsibilities

• Lead, train and inspect the performance of assigned supervisors, housepersons and attendants.
• Ensure service standards are consistently implemented and audited.
• Maintain knowledge of hotel room count, arrivals, VIPs and events.
• Oversee scheduling, attendance, payroll and administrative duties.
• Coach and manage staff to support guest satisfaction and safety.
• Coordinate breaks, assignments and supply management.
• Inspect guest rooms and public areas for cleanliness and safety.

Skills

Housekeeping leadership

Hotel industry experience

Guest relations

Communication

Organizational skills

English fluency

Problem solving

Attention to detail

Education

High school graduate

Tools

Opera PMS

Microsoft Office

Job description

Fairmont Dallas is seeking an experienced Housekeeping Leader to guide supervisors, train staff and ensure brand and hotel standards are maintained. You will drive service excellence, manage routines, and supervise daily housekeeping operations to deliver exceptional guest experiences.

The role emphasizes staff development, cleanliness, safety, and efficient coordination with other departments. Strong English skills and Spanish ability are preferred, with a focus on teamwork and problem solving.