Housekeeping Operations Lead

HEI Hotels & Resorts; Herndon (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

HEI Hotels & Resorts seeks a Housekeeping Supervisor for the Hyatt Regency Dulles in Herndon, VA. You will lead the housekeeping team, coach staff, oversee room cleaning, and ensure a safe, high-standard guest environment.

Responsibilities include hiring, training, shift assignments, inventory control, and responding to guest requests to maintain excellent service. This role requires physical stamina and strong communication across teams.

Qualifications

• Housekeeping experience preferred.
• Ability to lift up to 100 lbs with or without accommodations.
• Ability to move throughout the building and assist other staff.
• Effective verbal and written communication with diverse audiences.

Responsibilities

• Supervise the housekeeping staff with training, coaching and performance feedback.
• Interview, hire, train, and evaluate staff; address discipline as needed.
• Supervise cleaning of guest rooms, public areas and back of house to ensure cleanliness and guest satisfaction.
• Assign shifts and areas of concentration to ensure smooth operations.
• Distribute supplies and manage inventory while controlling costs.
• Handle guest requests and concerns to ensure satisfaction.
• Log Lost and Found items and respond to inquiries.
• Implement emergency procedures and ensure safety.
• Maintain regular attendance and perform other duties as assigned.

Skills

Team supervision

Communication skills

Physical ability

Housekeeping experience

Job description

HEI Hotels & Resorts seeks a Housekeeping Supervisor for the Hyatt Regency Dulles in Herndon, VA. You will lead the housekeeping team, coach staff, oversee room cleaning, and ensure a safe, high-standard guest environment.

Responsibilities include hiring, training, shift assignments, inventory control, and responding to guest requests to maintain excellent service. This role requires physical stamina and strong communication across teams.