Housekeeping Office Manager

Starwood Hotels; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Starwood Hotels is seeking a Housekeeping Office Manager to oversee the administrative functions of the Housekeeping department in a luxury hotel setting. You will manage payroll, coordinate team member schedules, maintain departmental records, and support day-to-day administrative needs to ensure efficiency and accuracy.

The ideal candidate is highly organized, detail-oriented, and capable of streamlining processes while leading a team and communicating effectively with leadership and staff.

Qualifications

• 2+ years of experience in a luxury hotel setting.
• Strong knowledge of housekeeping operations.
• Excellent verbal and written communication.
• Willing to work in a 24-hour operation.
• Payroll, scheduling, and records management experience.

Responsibilities

• Oversee payroll processing for the Housekeeping team.
• Coordinate team member schedules.
• Maintain departmental records.
• Manage day-to-day administrative needs of the Housekeeping department.

Skills

Payroll management

Scheduling

Record keeping

Communication

Leadership

Hospitality

Education

Post-secondary diploma or degree

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We’re currently seeking a Housekeeping Office Manager to oversee the administrative functions of our Housekeeping department. A highly organized, detail-oriented professional who thrives in a fast-paced environment, this individual will be responsible for managing payroll, coordinating team member schedules, maintaining departmental records, and overseeing the day-to-day administrative needs of the department.

The Housekeeping Office Manager is a natural problem-solver with strong analytical skills, exceptional attention to detail, and the ability to streamline processes while ensuring accuracy and efficiency. Working closely with Housekeeping leadership, this individual plays a key role in supporting departmental operations, team member communication, and overall organizational success.

About You...

• Passionate about hospitality and cleanliness.
• A minimum of 2 years of similar work experience in a luxury hotel setting.
• A post-secondary diploma or degree would be a plus.
• Advanced knowledgeable of housekeeping operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is flexible and willing to meet the demands of a 24-hour operation.

About Us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.