Housekeeping Manager- Long Island Marriott Uniondale, NY

Blue Sky Hospitality Solutions; Uniondale (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Housekeeping Manager to uphold cleanliness and service standards at a leading hotel. This role involves training and supervising staff, managing inventory, and ensuring guest satisfaction through proactive service and effective conflict resolution. The ideal candidate will possess strong leadership skills, a commitment to excellence, and the ability to maintain high operational standards. Join a dynamic team and make a significant impact on guest experiences while enjoying competitive benefits and opportunities for career advancement.

Benefits

Health insurance

Employee Plum Benefits discount

Sick/ Personal Days

Vacation

Holiday Pay

Bereavement Pay

Paid Leave

401(k)

Competitive Wages

Career Advancement Opportunities

Monthly Staff Recognition

Complimentary Shift Meal

Qualifications

• 2+ years supervisory experience in housekeeping management required.
• Ability to manage in-house laundry operations effectively.

Responsibilities

• Ensure cleanliness standards are met through effective training and supervision.
• Monitor guest satisfaction and resolve complaints proactively.

Skills

Housekeeping Management

Customer Service

Conflict Resolution

Inventory Management

Team Leadership

Emergency Response

Communication Skills

Education

High School Diploma

Bachelor's Degree

Job description

Date: March 2025 Location: Marriot Long Island

Position: Housekeeping Manager

Reports: Director of Housekeeping

JOB SUMMARY

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

EXPERIENCE

1. 2+ years supervisory experience, with at least 3 years in housekeeping management.
2. High School Diploma or equivalent required, bachelor’s degree preferred.
3. Experience managing in-house operated laundry operations.

JOB DESCRIPTION

1. Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
2. Advanced knowledge of brand’s reward program.
3. Maintain lost and found logs and storage. Follow up with guest email on this regards promptly.
4. Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
5. Maintain hotel par levels of inventory by conducting periodic inventory of guest supplies, small equipment and linen as required.
6. Willingness to “pitch-in” and help co-workers with their job duties and be a team player; close shift with all tasks completed.
7. Able to observe and detect signs of emergency situations. Able to remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
8. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statutes and their comparable state and local laws.
9. Operate department pursuant to OSHA requirements and guidelines.
10. Able to establish and maintain effective working relationships with associates and customers.
11. Act as Manager on Duty per schedule and be punctual.
12. Able to make sound business decisions and take action quickly based on previous experience and good judgment.
13. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
14. Command of the English language both written and verbal.
15. Ensure departure/check out, guest service, and telephone service, while ensuring all brand standards are being applied.
16. Implement company and franchise programs.
17. Prepare forecasts and reports and assist in the development of the room’s budget.
18. Monitor and maintain the front office systems and equipment to ensure their optimum performance.
19. Track guest satisfaction surveys and maximize usage of the guest response tracking system.
20. Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
21. Ensure all Housekeeping Quality Standards are complied with and are consistently applied.
22. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
23. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
24. Develop strong relations with the Front Office team to discuss and implement sell out strategies to continually improve occupancy levels and revenues.
25. Regular attendance in conformance with the standards is essential to the successful performance of this position.
26. Comply with attendance rules and be available to work on a regular basis.
27. Perform any other job related duties as assigned.

PHYSICAL DEMANDS

1. Some lifting may be required. This position may require 75%+ or more of time on their feet.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

*** Marriott Long Island is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

At Marriott, our Core Values that makes us who we are. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture. Our founder’s philosophy 'Take care of associates and they will take care of the customers.'

Benefits:

1. Health insurance
2. Employee Plum Benefits discount
3. Sick/ Personal Days
4. Vacation
5. Holiday Pay
6. Bereavement Pay
7. Paid Leave
8. 401(k)
9. Competitive Wages
10. Career Advancement Opportunities
11. Monthly Staff Recognition
12. Complimentary Shift Meal