Housekeeping Manager — Lead a Winning Hospitality Team

Courtyard New Haven at Yale; New Haven (CT); On-site; USD 62,000 - 67,000; Full time

Job summary

Courtyard New Haven at Yale is seeking a Housekeeping Manager to oversee daily housekeeping operations and supervise a diverse team. You will schedule shifts, ensure high cleanliness standards in guest rooms and public areas, and drive guest satisfaction through effective leadership and collaboration with other departments.

The role emphasizes developing procedures, monitoring supplies, and maintaining safety compliance while supporting an efficient, welcoming environment for guests and staff.

Qualifications

• High school diploma or equivalent.
• 3+ years in housekeeping or hospitality management, with at least 1 year in a supervisory role.
• Strong knowledge of cleaning techniques, chemicals, and equipment.
• Ability to manage and motivate a diverse team.
• Excellent organizational and communication skills.

Responsibilities

• Supervise and coordinate daily housekeeping activities to maintain cleanliness and orderliness in guest rooms, public areas, and back-of-house spaces.
• Recruit, train, and evaluate housekeeping staff to ensure high performance and adherence to company policies and standards.
• Develop and implement cleaning schedules, procedures, and quality control measures to optimize efficiency and effectiveness.
• Manage inventory of cleaning supplies and equipment, ensuring timely procurement and proper usage to control costs.
• Collaborate with maintenance and front office teams to address guest requests, resolve issues, and enhance overall guest satisfaction.
• Ensure compliance with health, safety, and sanitation regulations, conducting regular inspections and addressing any deficiencies.
• Prepare reports on housekeeping operations, staffing, and budget management for senior management review.

Skills

Leadership

Communication

Organization

Team management

Cleaning knowledge

Education

High school diploma or equivalent

Tools

Inventory control software

Housekeeping management software

Job description

Courtyard New Haven at Yale is seeking a Housekeeping Manager to oversee daily housekeeping operations and supervise a diverse team. You will schedule shifts, ensure high cleanliness standards in guest rooms and public areas, and drive guest satisfaction through effective leadership and collaboration with other departments.

The role emphasizes developing procedures, monitoring supplies, and maintaining safety compliance while supporting an efficient, welcoming environment for guests and staff.