Housekeeping Manager: Elevate Rooms & Lead a Strong Team

Accor; Honolulu (HI); On-site; USD 69,000 - 77,000; Full time

Benefits offered by this job

Health & Wellness

Paid time off

Parking subsidy

Free meal during shift

Uniforms provided

Travel discounts

Training & development

Team events

Job summary

Accor’s Ala Moana Hotel by Mantra in Honolulu is seeking a Housekeeping Manager to lead daily housekeeping operations, guide a supervisory team, and ensure top-quality cleanliness, safety, and guest readiness across guest rooms and public areas.

You will oversee staffing, scheduling, payroll, and performance coaching, while collaborating with Front Office, Maintenance, and other departments to maintain service standards in a dynamic, hospitality-driven environment.

Qualifications

• Minimum 4 years of progressive housekeeping experience in a large hotel or comparable operation.
• Experience directing supervisors and multiple housekeeping work groups, with strong coaching, communication and guest-service skills.
• Working knowledge of housekeeping quality standards, safety practices, chemical handling, inventory management and departmental operating procedures.
• Ability to prioritize competing operational demands, exercise sound judgment and work collaboratively across hotel departments

Responsibilities

• Oversees daily housekeeping operations and coordinates the work of Assistant Housekeeper, room attendants, housepersons, general cleaners and other assigned team members to meet service and productivity standards.
• Delegates assignments, establishes priorities, monitors room status and works with Front Office and Maintenance to ensure timely guest room readiness and resolution of deficiencies.
• Conducts and verifies guest room, public area and restroom; reviews findings, coaches team members and implements corrective action for recurring issues.
• Reviews staffing requirements against occupancy forecasts, room demand and operational needs; oversees preparation and adjustment of work schedules and allocation of labor.
• Reviews payroll and timekeeping submissions for accuracy, monitors overtime and labor productivity, and escalates variances and staffing concerns to departmental leadership.
• Leads onboarding, training, coaching and performance follow-up for assigned team members; supports counseling and disciplinary processes in coordination with leadership and People & Culture.
• Investigates escalated guest complaints and service deficiencies, coordinates prompt recovery and follows through on corrective and preventive measures.
• Oversees compliance with Lost and Found procedures, including secure handling, accurate documentation, tracking, storage and return of guest property.
• Monitors safe work practices, chemical handling, safety data sheets, equipment use and hazard reporting; ensures team members receive appropriate safety instruction.

Skills

Supervisory experience

Coaching

Guest service

Communication

Inventory management

Safety practices

Job description

Accor’s Ala Moana Hotel by Mantra in Honolulu is seeking a Housekeeping Manager to lead daily housekeeping operations, guide a supervisory team, and ensure top-quality cleanliness, safety, and guest readiness across guest rooms and public areas.

You will oversee staffing, scheduling, payroll, and performance coaching, while collaborating with Front Office, Maintenance, and other departments to maintain service standards in a dynamic, hospitality-driven environment.