Housekeeping Manager - Afternoons

Sheraton Grand Rapids Airport; Grand Rapids (MI); On-site; USD 52,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality seeks a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams at our Grand Rapids property, ensuring exceptional cleanliness and a seamless guest experience while collaborating with Front Desk and Maintenance.

This hands-on leader sets professionalism, attention to detail, and operational excellence, inspiring the team and managing scheduling, training, and performance to deliver superior service.

Qualifications

• Leadership experience in hotels, hospitals, or multi‑unit housing as a Housekeeping or Cleaning Supervisor.
• Strong attention to detail and commitment to quality.
• Excellent communication skills and ability to interact professionally with guests, managers, and team members.
• Proven ability to lead a team, drive results, and foster engagement.
• Professionalism, integrity, and pride in your work.

Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity.
• Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences.
• Oversee scheduling, staffing, and performance management for the department.
• Implement and maintain cleaning procedures, safety standards, and quality control measures.
• Coach and hold team members accountable while supporting their professional development.
• Monitor inventory, manage departmental supplies, and maintain operational efficiency.
• Ensure compliance with property policies, brand standards, and regulatory requirements.

Skills

Leadership

Detail‑oriented

Communication

Team leadership

Job description

• Pay or shift range: $52,000 USD to $53,000 USD This is the pay range for this role. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Full-Time
• Requisition #: HOUSE063942

Description

Concord Hospitality is seeking a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This role collaborates closely with Front Desk and Maintenance departments and requires a hands‑on leader who sets the standard for professionalism, attention to detail, and operational excellence.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity
• Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences
• Oversee scheduling, staffing, and performance management for the department
• Implement and maintain cleaning procedures, safety standards, and quality control measures
• Coach and hold team members accountable while supporting their professional development
• Monitor inventory, manage departmental supplies, and maintain operational efficiency
• Ensure compliance with property policies, brand standards, and regulatory requirements

Qualifications

• Leadership experience in hotels, hospitals, or multi‑unit housing as a Housekeeping or Cleaning Supervisor
• Strong attention to detail and commitment to quality
• Excellent communication skills and ability to interact professionally with guests, managers, and team members
• Proven ability to lead a team, drive results, and foster engagement
• Professionalism, integrity, and pride in your work

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

Built on five cornerstones - Quality, Integrity, Community, Profitability, and FUN! - our associates proudly cheer:

We Are Concord!

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the "Know Your Rights notice from the Department of Labor."