Housekeeping Manager

Millennium Hotel and Resorts UK; Scottsdale (AZ); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks a dynamic leader to run daily operations, elevate guest service, and empower teams to deliver exceptional hospitality in a resort-style environment.

Ideal candidates will guide strategy, foster an engaged workforce, and maintain brand standards while driving continuous improvement in a fast-paced setting.

Qualifications

• Proven leadership experience in hospitality or related industry.
• Ability to drive performance, accountability, and team engagement.
• Strong decision-making and problem-solving capabilities.

Responsibilities

• Lead day-to-day operations, support team performance, and uphold service standards.
• Bridge leadership and frontline teams to drive accountability and results.
• Drive strategic planning, execution, and a high-performing culture.

Job description

Join the Team at The McCormick Scottsdale

At The McCormick Scottsdale, hospitality is relaxed, scenic, and guest-focused. Every experience is designed to help guests unwind, connect, and enjoy the best of Scottsdale in a welcoming resort-style setting.

About The McCormick Scottsdale

Set along the shores of Camelback Lake with views of the surrounding mountains, The McCormick Scottsdale offers a laid-back resort experience in one of Arizona’s most sought-after destinations.

Conveniently located near premier golf courses, shopping, dining, and outdoor recreation, the hotel welcomes both leisure and business travelers looking for comfort, convenience, and a touch of Scottsdale charm. With inviting amenities and a scenic setting, The McCormick creates an experience that feels both relaxing and memorable.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial Spirit – Taking ownership and acting with agility
• Innovation – Continuously improving how we operate and serve
• Progressive & Solutions-Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees.

Your role

You will lead day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

Leadership & Ownership

• Drive performance through strategic planning and execution
• Lead with an entrepreneurial mindset, taking ownership of outcomes
• Build and sustain a high-performing, engaged team culture

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

People Leadership

• Coach, develop, and inspire employees
• Provide feedback, direction, and recognition
• Foster engagement and continuous growth

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Leadership Requirements

• Proven leadership experience in hospitality or related industry
• Ability to drive performance, accountability, and team engagement
• Strong decision-making and problem-solving capabilities
• Experience managing operations, budgets, or departmental goals
• Demonstrated ability to lead through change and innovation

Housekeeping Operations

• Extensive knowledge of housekeeping procedures, standards, and best practices.
• Ability to develop and implement cleaning schedules for guest rooms, public areas, and back-of-house spaces.
• Understanding of hospitality brand standards and quality assurance requirements.
• Experience managing room inspection processes and cleanliness audits.

Property Management Systems (PMS)

• Proficiency with hotel PMS platforms such as:

  • OPERA PMS

• Ability to monitor room status, coordinate room releases, and manage housekeeping assignments through system applications.

Inventory and Supply Management

• Experience managing linen, terry, guest room supplies, and cleaning chemical inventories.
• Knowledge of inventory control processes, ordering procedures, and cost management.
• Ability to analyze usage reports and minimize waste while maintaining service standards.

Chemical Safety and Compliance

• Knowledge of OSHA regulations and workplace safety standards.
• Understanding of Safety Data Sheets (SDS) and proper chemical handling procedures.
• Experience training staff on hazard communication, PPE usage, and safe operating procedures.
• Familiarity with bloodborne pathogen and biohazard cleaning protocols.

Labor Management

• Ability to create staffing schedules based on occupancy forecasts and business demand.
• Experience managing productivity standards, labor budgets, and payroll controls.
• Knowledge of timekeeping systems and labor law compliance.

Quality Assurance

• Ability to conduct detailed room inspections and quality audits.
• Experience utilizing cleanliness scoring systems and guest satisfaction metrics.

Technology Skills

• Proficiency in:

  • Microsoft Office Suite (Excel, Word, Outlook)
  • Workforce management software
  • Inventory management systems
  • Mobile housekeeping applications

Budget and Financial Management

• Experience managing departmental budgets.
• Ability to analyze labor costs, supply expenses, and departmental productivity metrics.
• Knowledge of forecasting and expense control techniques.
• Ability to prepare operational reports and performance analyses.

Preventive Maintenance Coordination

• Ability to identify maintenance deficiencies and submit work orders.
• Experience coordinating with Engineering/Maintenance departments.
• Knowledge of basic facility systems impacting guest room readiness.

Training and Performance Management

• Experience developing and delivering housekeeping training programs.

• Ability to evaluate employee performance using productivity and quality metrics.

• Knowledge of coaching, disciplinary processes, and performance improvement planning.

• 3+ years of housekeeping supervisory or management experience in hospitality.

• High school diploma or GED required; associate or bachelor’s degree preferred.

• Certification in hospitality management, housekeeping operations, or safety programs preferred.

• Bilingual skills may be preferred based on workforce demographics.

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.