Front Desk Agent, Full Time

Millennium Hotels and Resorts; Scottsdale (AZ); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

Short-Term and Long-Term Disability

Job summary

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks a friendly front desk associate to greet guests, check-in/out, and answer inquiries. You’ll deliver standout service in a vibrant Scottsdale setting.

You should excel in communication, stay calm in a fast-paced environment, and collaborate with housekeeping and other teams to ensure memorable stays. Competitive benefits included.

Qualifications

• Customer-focused hospitality approach.
• Strong verbal and written communication skills.
• Ability to stay composed in a fast-paced environment.
• Willingness to be flexible with schedule.

Responsibilities

• Greet guests in a friendly, professional manner and provide exceptional service throughout their stay.
• Perform guest check-ins and check-outs, verify reservations and payment methods.
• Answer calls and emails regarding hotel services, amenities, and local attractions.
• Process room reservations and changes accurately in the PMS.
• Address guest concerns promptly and escalate when needed to ensure satisfaction.
• Maintain accurate guest records, billing information, and daily transactions.
• Coordinate with housekeeping and maintenance to meet hotel standards.
• Assist with upselling room types, packages, and services as appropriate.
• Balance cash drawers and follow security policies.

Skills

Guest service

Communication

Adaptability

Problem solving

Education

High school diploma

Job description

Join the Team at The McCormick Scottsdale

At The McCormick Scottsdale, hospitality is relaxed, scenic, and guest-focused. Every experience is designed to help guests unwind, connect, and enjoy the best of Scottsdale in a welcoming resort-style setting.

About The McCormick Scottsdale

Set along the shores of Camelback Lake with views of the surrounding mountains, The McCormick Scottsdale offers a laid-back resort experience in one of Arizona’s most sought-after destinations.

Conveniently located near premier golf courses, shopping, dining, and outdoor recreation, the hotel welcomes both leisure and business travelers looking for comfort, convenience, and a touch of Scottsdale charm. With inviting amenities and a scenic setting, The McCormick creates an experience that feels both relaxing and memorable.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial Spirit – Taking ownership and acting with agility
• Innovation – Continuously improving how we operate and serve
• Progressive & Solutions-Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees.

• Greet guests in a friendly, professional manner and provide exceptional customer service throughout their stay.
• Perform guest check-ins and check-outs efficiently while verifying reservations, identification, and payment methods.
• Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, rates, and local attractions.
• Process room reservations, modifications, cancellations, and special requests accurately in the property management system.
• Handle guest complaints and service issues promptly, escalating concerns when necessary to ensure guest satisfaction.
• Maintain accurate guest records, billing information, and daily financial transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet hotel standards.
• Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate.
• Balance cash drawers, prepare reports, and follow hotel policies regarding security and guest confidentiality.
• Support overall hotel operations by assisting guests with directions, transportation arrangements, and other hospitality needs.

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Education

• High school diploma or equivalent required

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage