Housekeeping Supervisor

Grand Hyatt at SFO; California; On-site; USD 37,000 - 53,000; Full time

Benefits offered by this job

Free Room Nights

Discounted and Friends & Family Rates

Medical, Prescription, Dental, Vision

401K with company match

Paid vacation, sick days, holidays

Paid Family Bonding Time and Adoption

Tuition Reimbursement

Employee Stock Purchase Plan

Retail discounts (Apple, AT&T, Verizon

Job summary

Grand Hyatt at SFO is seeking a Housekeeping Supervisor to oversee daily operations, ensuring guestrooms meet Hyatt standards for cleanliness and presentation. You will lead Room Attendants and Housepersons, coordinate with Front Office, Engineering, and Laundry, and drive service recovery when needed.

The ideal candidate is hands-on, detail-oriented, and comfortable leading in a fast-paced, high-occupancy environment, with strong communication and problem-solving skills.

Qualifications

• Minimum 2 years of hotel housekeeping experience; supervisory/lead experience preferred.
• Strong knowledge of cleaning standards, room readiness processes, and quality inspection practices.
• Proven ability to lead teams in a fast-paced, high-volume environment.
• Strong communication, organization, and problem-solving skills.
• Basic computer/mobile device proficiency for work orders, room tracking, and reporting (systems vary).
• Flexible availability including weekends and holidays. Must be able to work the main shift of 8:30 AM-4:30 PM and open to working other shifts based on business needs.

Responsibilities

• Daily Operations & Room Readiness: supervise and ensure rooms are cleaned and released on time.
• Quality Assurance & Inspections: verify cleanliness, presentation, and safety standards.
• Team Leadership & Coaching: direct, support, and train Room Attendants and Housepersons.
• Guest Service & Service Recovery: respond to guest requests and coordinate recovery actions.
• Coordination with Other Departments: partner with Front Office, Engineering, and Laundry.
• Safety, Security & Compliance: reinforce PPE use and safe handling procedures.

Skills

Supervisory experience

Leadership

Communication

Problem solving

Shift flexibility

Bilingual (helpful)

Job description

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt at SFO is a luxury hotel located at San Francisco International Airport, delivering elevated hospitality with a strong focus on cleanliness, consistency, and service. Our Housekeeping team plays a critical role in creating a welcoming and comfortable environment for travelers, meeting guests, and colleagues every day.

The Housekeeping Supervisor supports daily housekeeping operations by overseeing room attendants and housepersons, ensuring guestrooms and assigned areas meet Grand Hyatt standards for cleanliness, safety, and presentation. This role helps drive room readiness, supports service recovery, and partners with Front Office, Engineering, and Laundry to deliver a seamless guest experience. The ideal candidate is hands-on, detail-oriented, and comfortable leading in a fast-paced, high-occupancy environment.

Key Responsibilities

Daily Operations & Room Readiness

• Supervise daily housekeeping operations across assigned floors/areas to ensure rooms are cleaned and released on time.
• Coordinate priorities such as early arrivals, VIP rooms, group turns, stayovers, and special cleaning requests.
• Monitor productivity, quality, and workflow; adjust assignments based on occupancy and business needs.
• Conduct pre-shift briefings, communicate updates, and ensure smooth shift handoffs.

Quality Assurance & Inspections

• Inspect guestrooms and corridors to confirm standards for cleanliness, presentation, and safety.
• Ensure re-clean requests are addressed quickly and thoroughly prior to room release.
• Identify trends and coach team members to improve consistency and reduce rework.

Team Leadership & Coaching

• Provide day-to-day direction, support, and coaching to Room Attendants and Housepersons.
• Assist with onboarding and training on procedures, cleaning standards, chemical safety, and guest privacy protocols.
• Promote teamwork, accountability, and a positive culture aligned with Hyatt values.

Guest Service & Service Recovery

• Respond to guest requests and concerns related to housekeeping promptly and professionally.
• Coordinate service recovery actions and communicate outcomes to leadership as needed.

Coordination with Other Departments

• Partner with Front Office on room status, readiness priorities, and guest requests.
• Submit and track maintenance issues through the work order process; follow up with Engineering for timely completion.
• Collaborate with Laundry/Linen to ensure adequate linen/terry par levels and timely delivery.

Safety, Security & Compliance

• Reinforce safe work practices, including PPE use, proper chemical handling, and ergonomic lifting.
• Ensure adherence to lost and found procedures, key control, and guest privacy/DND protocols.
• Maintain accurate documentation for inspections, re-cleans, and daily operational needs.

This is an hourly position with compensation from $32.93 per hour.

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, and holidays
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Qualifications

• Minimum 2 years of hotel housekeeping experience; supervisory/lead experience preferred.
• Strong knowledge of cleaning standards, room readiness processes, and quality inspection practices.
• Proven ability to lead teams in a fast-paced, high-volume environment.
• Strong communication, organization, and problem-solving skills.
• Basic computer/mobile device proficiency for work orders, room tracking, and reporting (systems vary).
• Flexible availability including weekends and holidays. Must be able to work the main shift of 8:30 AM-4:30 PM and open to working other shifts based on business needs. Luxury hotel experience and familiarity with high guest expectations is preferred.
• Experience supporting large room counts and/or high turnover environments is preferred.
• Bilingual skills (helpful, not required).
• Ability to stand/walk for extended periods and move throughout guest floors and back-of-house areas.
• Ability to bend, kneel, reach, and lift up to moderate weight as needed.
• Ability to work around cleaning chemicals and follow safety protocols.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.