Housekeeping Manager

Plazahotelelpaso; Omaha (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Housekeeping Manager to lead housekeeping operations, ensuring exceptional guest service and adherence to quality standards. This role involves training and coaching staff, inspecting cleanliness, and managing inventory while maintaining compliance with safety and sustainability practices. The ideal candidate will have a strong background in housekeeping management and a passion for delivering excellence in service. Join a team that values capability and commitment, where your contributions will directly enhance guest experiences and operational efficiency.

Qualifications

• 1 year of previous housekeeping supervisor experience required.
• High school diploma or equivalent preferred.

Responsibilities

• Manage housekeeping operations and ensure compliance with brand standards.
• Train and support staff while monitoring performance and guest satisfaction.
• Inspect areas for cleanliness, safety, and adherence to policies.

Skills

Housekeeping Management

Staff Training and Coaching

Guest Service

Inventory Management

Safety Compliance

Education

High School Diploma or Equivalent

Job description

Opportunity: Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Your Focus

1. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
3. Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
4. Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
5. Prepare schedules based upon occupancy and assign duties to associates.
6. Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
7. Prepare required paperwork pertaining to departmental functions.
8. Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
9. Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
10. Maintain departmental expenses in line with the budget as described by the General Manager.
11. Ensure compliance with specific brand standards.
12. Follow sustainability guidelines and practices related to HHM’s EarthView program.
13. Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
14. Perform other duties as requested by management.

Your Background and Skill

1. High School diploma or equivalent preferred.
2. One year previous housekeeping supervisor experience required.

Work Environment and Context

1. Work schedule varies and may include working on holidays, weekends and alternate shifts.
2. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It