Housekeeping Manager

mymvw; Newport Beach (CA); In loco; USD 68.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation assistance

Descrizione del lavoro

Marriott Vacations Worldwide seeks a Hotel Housekeeping Operations Leader to manage daily shift operations for Housekeeping, Recreation/Health Club, and Laundry where applicable. You will direct staff to keep guestrooms, public spaces and employee areas clean and well maintained, and ensure inspections and corrective actions are completed.

You will monitor budgets, communicate with Front Desk, schedule staff, train employees, and lead safety and service initiatives to uphold guest satisfaction

Competenze

• High school diploma or GED with 2 years' housekeeping experience or related field.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major.

Mansioni

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms daily.
• Obtains list of rooms to be cleaned and prepares work assignments.
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands impact of department operations on property financial goals and budgets.
• Ensures all employees have supplies, equipment and uniforms.
• Communicates areas needing attention to staff and follows up.
• Supervises daily housekeeping shift operations and ensures adherence to policies and procedures.
• Participates in departmental meetings to align goals and drive results.
• Trains new room attendants and provides follow-up training.
• Maintains open relationships with employees and fosters collaboration.
• Schedules employees and tracks attendance.
• Ensures fair and consistent enforcement of policies with documentation.
• Manages staffing levels to meet guest service and financial objectives.
• Recognizes employee contributions and maintains an open-door policy.
• Participates in progressive discipline as needed.
• Celebrates successes and recognizes team contributions.
• Sets a positive example for guest relations.
• Develops and implements corrective action plans to improve guest satisfaction.
• Empowers staff to deliver excellent service and focus on continuous improvement.
• Handles guest problems and complaints and strives to improve service performance.

Formazione

High school diploma or GED; 2 years' experience in housekeeping or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Descrizione del lavoro

Hourly Rate: $32.69

Pay Range: $68,000-$72,000

Relocation Assistance is Available.

Driving is required for this position; screening will be required.

This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2years\' experiencein the housekeeping or related professional area.OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestroomson a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department-s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.

• Schedules employees to business demands and for tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  Observes service behaviors of employees and provides feedback to individuals.
• Ensures employee recognition is taking place on all shifts.
  Participates in an on-going employee recognition program.
  Solicits employee feedback, utilizes an --open door-- policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.