Housekeeping Manager

Proper Hospitality Solutions LLC; New York (NY); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

Proper Hospitality Solutions LLC in New York, NY is seeking a Housekeeping Manager with luxury hotel experience to lead the housekeeping leadership team. You will oversee daily operations, maintain cleanliness standards, and drive improvements across guest rooms, public areas, and related facilities.

The role requires 5 years of supervisory hotel housekeeping experience, strong leadership, and budgeting knowledge. Flexibility with shifts and ability to lift 50 pounds are expected.

Qualifications

• High school diploma or equivalent.
• Five (5) years of supervisory experience in full-service hotel housekeeping.
• Strong leadership, detail-oriented, and customer service focus.
• Intermediate to advanced knowledge of budgeting and financial concepts.

Responsibilities

• Monitor daily operations of the housekeeping service department and cleanliness of guest rooms and public areas.
• Coordinate services and communications with other departments to plan housekeeping activities.
• Lead and mentor housekeeping staff, manage schedules, and ensure adherence to standards.
• Maintain inventory, vendor relationships, and equipment maintenance; handle repairs coordination.
• Prepare payroll, reports, and quality checks; participate in department meetings.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FullTime NY, New York, NY, US

3 days ago Requisition ID: 1266

Salary: $67,000.00 Annually

Housekeeping Manager - Luxury Hotel Experience Required

We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating luxurious experiences.

As an integral part of the Housekeeping Leadership Team, a Housekeeping Manager will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company.

Duties to include, but not limited to;

Job Description

• Interpret, administer, and promote all departmental policies, procedures, and established standards.
• Monitor all the daily operations of the housekeeping service department, including the cleanliness of all guest rooms and public areas daily
• Communicates with different departments to ensure that Housekeeping services and activities are properly planned.
• Coordinates the services and operations of Housekeeping and Laundry with those of other departments.
• Focus on day-to-day direction of the department including implementing projects and improvements
• Coordinates and supervises guest room transfers, as well as responding to resident requests in a timely and policy-compliant manner.
• Processes payables in a timely and efficient manner in accordance with policies and procedures.
• Inspects storage rooms, utility closets, and janitorial closets on a regular basis for upkeep and supply control.
• All Housekeeping supplies and equipment are requisitioned, and proper inventory levels are maintained to maintain housekeeping operations.
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
• Ensure daily work assignments, payroll, reporting is completed accurately and timely.
• Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.
• Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms
• Make recommendations and follow through on disciplinary action for assigned staff
• Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available.
• Provide exceptional guest service for all requests by responding in a timely manner
• Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee
• Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards
• Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies
• Monitor out-of-order, out-of-service, discrepant, and showrooms daily
• Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning.
• Participate in department meetings and quality check inspections
• Perform administrative duties not limited to payroll review, inventory, etc.
• Complete other reasonably assigned duties & tasks
• Be a mentor, guide, trainer and champion for all Housekeeping team members
  

Requirements

• High school diploma or equivalent
• Minimum of 5 years experience in full-service hotels and full understanding of housekeeping overall department functions
• Local candidates only
• Five (5) years of supervisory experience
• Proven ability to effectively lead and manage the overall operation of the department budget and be able to control operating expenses, you must have intermediate to advanced knowledge of financial concepts, budgeting, and other accounting operations
• Be able to lift 50 pounds without restrictions
• Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service
• Knowledge of operational controls, budgeting, forecasting, and scheduling
• Strong oral and written communication skills
• Ability to train and develop team members
• Excellent organizational skills.
• Computer skills; strong working knowledge/capabilities with MS Office software and knowledge of PMS systems: Opera - Knowcross - Alice and InFor
• Working knowledge of Time & Attendance software
• Spanish speaking preferred, other languages very helpful
• Job Type: Full-time

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Ability to commute/relocate:

• New York, NY 10018: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising experience: 5 years (Preferred)
• Hotel experience: Luxury - 5 years (Preferred)
• Microsoft Office: 1 year (Required)
• Google Suite
• PMS systems: Opera - Knowcross - Alice and InFor
• Housekeeping management: 5 years (Preferred)

Equal Employment Opportunity employer.

We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.