Director of Housekeeping

Cliff House Maine; Cape Neddick (ME); On-site; USD 95,000 - 115,000; Full time

Job summary

Cliff House Maine in Cape Neddick, ME is seeking a seasoned housekeeping leader to oversee the department, ensuring exceptional cleanliness, safety and financial integrity across the property.

This role requires flexibility, a passion for guest service, and strong communication to lead a team, address issues, and continually improve service quality while managing budgeting and training programs.

Qualifications

• Flexibility with work days and hours for a demanding business.
• Hospitality experience delivering guest satisfaction is required.
• Strong communication, both verbal and written.
• Leads and motivates a team to resolve issues.
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Manages and coordinates daily duties of the housekeeping department.
• Performs quality inspections of units and addresses deficiencies.
• Assists Housekeeping Manager in VIP unit inspections.
• Develops controls for expense management.
• Develops annual housekeeping budget for profitability.
• Designs and implements housekeeping training programs.
• Reviews guest feedback to improve satisfaction.

Skills

Flexibility

Hospitality experience

Great communication

People oriented

Bilingual welcome

Team leadership

Job description

Job Summary

This position is responsible for the planning, organization, development and direction for the overall operation of the Housekeeping. They are responsible for managing all aspects of the housekeeping department, ensuring overall product quality, safety and financial responsibility.

A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail.

Pay Range: $95,000 - $115,000 annually

Responsibilities

• Manages and coordinates the daily duties of the housekeeping department.


• Performs ongoing quality inspections of units and takes corrective action as needed to address quality deficiencies.


• Assists Housekeeping Manager in inspecting VIP units prior to arrivals.


• Develops and implements controls for expense management.


• Develops annual housekeeping budget, ensuring compliance and profitability.


• Designs and implements all Housekeeping training programs.


• Reviews guest feedback and communicates information to team to ensure continual guest satisfaction.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!


• Experience. Previous hospitality experience providing exceptional guest experience required.


• Great communicator. Providing amazing experiences requires the ability to communicate effectively both verbally and through legible writing. Bilingual candidates are strongly encouraged to apply.


• People Person. Being a great team leader means you love working with people and solving problems.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.