Housekeeping Manager

Empire Hospitality Group; New York (NY); On-site; USD 68,000 - 70,000; Full time

Job summary

Empire Hospitality Group is seeking an experienced Housekeeping Manager to lead the housekeeping department at a boutique hotel in New York City. The role oversees Room Attendants, Housepersons, Laundry Attendants, and coordinates with Front Office, Engineering, and F&B to maintain high cleanliness and guest service standards.

The ideal candidate has 2–3 years in hotel housekeeping with supervisory experience, strong leadership, and fluency in English; Spanish a plus.

Qualifications

• 2–3 years of hotel housekeeping experience; supervisory experience preferred.
• NYC union hotel experience preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Flexible schedule including weekends and holidays, as required.

Responsibilities

• Assist Director of Housekeeping with daily operations and ensure standards are met.
• Conduct daily rounds, monitor assignments/attendance, and communicate updates.
• Lead by example, maintain professional, service-focused environment, and supervise housekeeping staff.
• Review room reports, inspect guest rooms, coordinate room status with Front Office/Engineering.
• Oversee laundry operations, linen inventory, and dry cleaning procedures.
• Respond promptly to guest requests and service recovery needs.
• Ensure safety, cleanliness, and compliance with hotel policies.

Skills

Leadership

Communication

Organization

Problem-solving

Union experience

Bilingual EN/ES

Tools

PMS systems

Operational reporting

Job description

We are seeking an experienced, hands-on, and highly organized Housekeeping Manager to support the leadership and daily operations of the Housekeeping Department at a boutique hotel.

The Housekeeping Manager is responsible for maintaining the highest standards of cleanliness, organization, guest service, and operational efficiency throughout the hotel. This position oversees the daily activities of Room Attendants, Housepersons, Laundry Attendants, and other housekeeping team members while working closely with Front Office, Engineering, Food & Beverage, and other hotel departments. This is a highly visible, hands-on leadership position. The Housekeeping Manager is expected to lead by example, maintain a strong presence throughout the hotel, actively inspect guest rooms and public areas, respond quickly to operational and guest-service issues, and ensure that the Housekeeping Department consistently meets hotel standards.

The ideal candidate is an experienced hospitality professional who understands hotel housekeeping operations, room-status management, laundry operations, guest service, labor management, union employment environment, and the importance of maintaining consistent standards in a fast-paced hotel environment. The Housekeeping Manager must be highly organized, detail-oriented, and comfortable balancing employee supervision, room inspections, administrative responsibilities, guest requests, departmental reporting, and coordination with other hotel departments.

Compensation

The annual salary range for this position is $68,000 - $70,000, commensurate with experience, qualifications, and demonstrated expertise.

Classification

This is an exempt, salaried management position. In accordance with the Fair Labor Standards Act (FLSA), employees in this position are not eligible for overtime compensation.

Key Responsibilities

See full job posting here: https://www.indeed.com/job/housekeeping-manager-a398dd5ed36f7ce2

Housekeeping Operations & Leadership

• Assist the Director of Housekeeping with daily operations and ensure department standards are consistently met.
• Conduct daily rounds, monitor assignments and attendance, and communicate operational updates.
• Lead by example and maintain a professional, service-focused environment.

Guest Rooms & Room Status

• Review daily room reports, staffing needs, workloads, and priorities.
• Inspect guest rooms for cleanliness, condition, and readiness.
• Coordinate room status and maintenance needs with Front Office and Engineering.
• Ensure VIP rooms, show rooms, OOO/DND rooms, and special requests are properly addressed.
• Maintain clear communication with Front Office, Engineering, and other departments regarding room readiness and guest requests.
• Coordinate maintenance concerns, guest requests, tray removal, and shift handoffs.
• Escalate unresolved issues to the appropriate manager or MOD.

Public Areas

• Ensure guest and back-of-house areas remain clean and properly maintained.
• Oversee Housepersons and cleanliness of guest floors, lobby, elevators, hallways, bathrooms, fitness/business areas, employee areas, luggage and room-service areas, laundry, housekeeping office, basement, and exterior areas.

Laundry & Dry Cleaning

• Oversee laundry operations, linen inventory, carts, equipment, and department procedures.
• Ensure proper handling and documentation of dry cleaning and guest laundry.

Employee Supervision

• Supervise Room Attendants, Housepersons, and Laundry Attendants in accordance with union guidelines.
• Monitor productivity, quality, attendance, uniforms, conduct, and guest service.
• Provide coaching and address performance concerns appropriately.

Scheduling, Labor & Controls

• Assist with staffing and scheduling based on occupancy and operational needs.
• Monitor productivity, overtime, attendance, and labor costs while following union requirements.
• Maintain accurate documentation and support departmental controls.

Guest Service

• Respond promptly and professionally to guest requests, complaints, and service recovery needs.
• Follow up to ensure issues are resolved and maintain courteous communication with guests and colleagues.

Safety, Standards & Compliance

• Follow and enforce hotel safety, cleanliness, confidentiality, and operating standards.
• Identify and report hazards, equipment concerns, and other operational issues.
• Support investigations and compliance with hotel policies.

Required Qualifications

• 2–3 years of hotel housekeeping experience; supervisory experience preferred.
• NYC union hotel experience preferred.
• Knowledge of housekeeping standards, room inspections, room status, PMS systems, reports, and productivity.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to work independently, make sound operational decisions, and collaborate across departments.
• Flexible schedule, including weekends and holidays, as required.
• Ability to maintain confidentiality and professionalism.

Preferred Qualifications

• Experience in high-occupancy hotel operations.
• Bilingual English/Spanish skills are a plus.

Physical & Operational Requirements

• Ability to remain mobile throughout the hotel and regularly walk, stand, bend, reach, and inspect guest rooms and operational areas.
• Ability to respond promptly to operational and guest service needs.

Empire Hospitality Group is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.