HOUSEKEEPING MANAGER

University of California, Los Angeles; Los Angeles (CA); On-site; USD 95,000 - 125,000; Full time

Job summary

University of California, Los Angeles' Housing & Hospitality Services is seeking a Principal Housekeeping Manager to oversee housekeeping for 3,638 off-campus apartment units, two condominium buildings, and three single-family homes. The role ensures cleanliness, safety, and guest satisfaction across 86 complexes, with 24/7 operation and large-scale facilities.

You will hire, train, supervise, and evaluate staff, manage a $2.8M labor budget, coordinate with rental and facilities teams, and

Qualifications

• Oversee daily housekeeping operations for multiple residential properties.
• Hire, train, and evaluate staff across shifts.
• Manage departmental budget and supply inventory to support operations.

Responsibilities

• Travel to off-site locations and operate a university vehicle.
• Ensure safety standards and proper use of chemicals and equipment.
• Coordinate with rental and facilities staff to maintain high occupancy and service quality.
• Supervise 16–24 full-time staff and up to 35 seasonal staff.

Skills

Staff supervision

Budget management

Safety compliance

Training and development

Interdepartmental collaboration

Job description

Department Summary

At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&HS team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&HS team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve.

Position Summary

Under the general direction of the University Apartment Area Managers, both north and south, the Principal Housekeeping Manager oversees housekeeping functions for 3,638 off campus apartment units within 86 complexes, as well as two condominium buildings, and three single family homes in accordance with established University and departmental guidelines. The residential housing communities range from 2,000-4,000 student residents, families, and faculty in residence hall and apartment communities. The communities managed range from 500,000 sq ft to 2.8 million sq ft of public area/auxiliary meeting, classroom, auditorium, outdoor and recreational space, residence hall rooms, and apartments. The facilities are in operation and staffed 24 hours/day, 7 days/week, year-round. Responsible for daily supervision of between 16-24 full-time career Senior Custodians and up to 35 seasonal casual contractor staff. Hire, train, supervise, and evaluate direct reports. Manage complex deep cleaning summer operations. Assist in the preparation and management of a departmental labor budget and expenditures of approximately $2,800,000. Manage supply inventory and expenditures. Provide on-the-job training and supervision to staff, including proper use of chemicals and equipment, and ensure compliance with published safety standards. Responsible for establishing and maintaining cohesive working relationship with other departments, such as the rental and facilities staff to maintain an efficient and effective organization capable of contributing to assurances of full occupancies, as well as employee and customer satisfaction. This position will need to travel to/from various off-site work locations and operate a university vehicle.