Housekeeping Manager

Ennismore; Lexington (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Housekeeping Manager to lead a team in maintaining exceptional cleanliness and guest satisfaction. In this pivotal role, you will supervise daily operations, ensuring compliance with safety standards and budget management. Your leadership will empower staff through training and development, fostering a motivated environment. This is a fantastic opportunity to make a significant impact in a dynamic and vibrant workplace, where your contributions will be valued and recognized. Join us in creating memorable experiences for our guests!

Qualifications

• Thorough knowledge of housekeeping standards and procedures.
• Experience in supervising and managing a team effectively.

Responsibilities

• Supervise housekeeping staff to ensure high cleanliness standards.
• Monitor expenses and control costs while maintaining quality service.
• Respond to guest requests and resolve issues to enhance satisfaction.

Skills

Housekeeping Management

Team Supervision

Budget Management

Guest Satisfaction

Problem Solving

Education

High School Diploma

Job description

21c Lexington, 167 W Main St, Lexington, KY 40507, USA

If you love saying YES and enjoy engaging with the community by leading with ART 21c is the perfect place for you. The starting wage for this position is hourly.

General Purpose:Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the overall appearance of the property.

Job Description

Supervises: Housekeeping Supervisors, Room Inspectors

General Purpose: The Housekeeping Manager is responsible for supervising the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.

Specific Responsibilities:

• Supervise the housekeeping employees, motivate the team through training, development, empowerment, coaching, and counseling.
• Recommend discipline and termination, as appropriate.
• Supervise and inspect the daily cleaning of the guest rooms, public areas, and back of house.
• Ensure compliance with accident/loss preventive programs.
• Achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Work with the front desk staff to help resolve guest issues that arise.
• Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets and to ensure a safe and accident free environment for guest and employees.
• Log items into the Lost and Found and answer inquiries from guests to meet overall lost & found satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company.
• Communicate within all departments of the company.
• Responsible for learning and being efficient using the 21c checkbook. This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
• Scheduled days and times may vary based on needs.

Qualifications

• A thorough knowledge of the Housekeeping field.
• A demonstrated ability to determine a course of action based on knowledge of workplace policies and procedures
• Supervision/management experience and skills.
• Ability to compile facts and figures.
• Ability to meet and maintain budget.
• Must be able to open, close, or work any shift during special events.

Education/Formal Training:

• High school diploma or equivalent

Experience:

• Two to three full years of employment in a related position with this company or another organization.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:http://www1.eeoc.gov/employers/poster.cfm

1. First name *

2. Last name *

3. Email *

4. Phone *

5. Are you legally authorized to work in the United States? Please note that this position may not provide sponsorship. * Select an option...

6. Are you a former teammate of 21c? * Select an option...

7. Why do you want to work with 21c? *

8. What skills do you possess that can contribute to your success in this job? *

9. Are any of these skills a result of military service? If so, please describe.

10. Who is someone you admire?

11. Describe the last gift you gave to someone else.

12. Do you have any friends or relatives that work for 21c? * Select an option...

13. If yes, what is their name/relationship to you?

14. Do you have a reliable means of getting to work? * Select an option...

15. What is your desired status? * Select an option...

16. Shift Availability *

17. Date Available to Start *

18. Our business runs 24/7/365, but we know people can't. Please tell us any schedule restrictions or preferences you may have. *

19. Based on the essential functions of the position for which you applied, are you able to perform these functions with or without reasonable accommodation? * Select an option...

20. Are you over eighteen (18) years of age? * Select an option...

21. Please acknowledge the following statement: Upon offer of employment, this position is subject to a background check. Under some circumstances, the disclosure of criminal convictions on the background report may disqualify a candidate from employment with the company. *

22. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *