Housekeeping Manager

Horseshoe Bay Resort; Horseshoe Bay (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Subsidized housing

Shuttle service

Weekly meal subsidies

Employee dining discounts

Golf & resort privileges

Job summary

Horseshoe Bay Resort in Texas invites a seasoned housekeeping leader to oversee daily operations across our Residences portfolio, including condominiums and VIP residences. You will lead a team, set standards, and partner with Front Office and Maintenance to ensure every space sparkles and guest stays are flawless.

Bring proven luxury hospitality experience, a passion for training, and the skill to manage staffing, inventory, and safety. Join us to elevate guest delight and resort operations.

Qualifications

• Proven housekeeping management in luxury hospitality.
• Strong leadership and team development.
• Ability to juggle many priorities.
• Detail-oriented with commitment to quality.
• Experience with scheduling, inventory, reporting.
• Bilingual English/Spanish a plus.

Responsibilities

• Direct daily housekeeping operations across Residences portfolio.
• Lead, train, and inspire supervisors and staff.
• Ensure all condos, residences, and public spaces meet standards.
• Conduct hands-on inspections of accommodations and VIP residences.
• Manage staffing, scheduling, and labor productivity.
• Coordinate with Front Office and Maintenance to stay guest-ready.
• Oversee inventory of linens, supplies, and amenities.
• Develop smarter systems to elevate guest experience.
• Handle payroll, reporting, and admin duties.
• Resolve guest concerns with quick, gracious service recovery.
• Champion safety and sanitation; enforce policy.
• Foster accountability and pride in the team.

Skills

Team leadership

Housekeeping mgmt

Scheduling & labor mgmt

Inventory control

PMS & MS Office

Communication skills

Bilingual English/Spanish

Tools

Property Management System (PMS)

Microsoft Office

Job description

Lead the Team Behind the Shine at One of Texas Hill Country’s Most Dazzling Resorts. Picture this: sun glinting off Lake LBJ, a cool breeze rolling through the Texas Hill Country, and a team of housekeeping pros who look to you for leadership. Welcome to The Residences at Horseshoe Bay Resort — where spacious lakeside condominiums, premier water-view residences, and luxury Signature Residences meet the kind of five-star service that turns first-time guests into lifelong fans. And we need a leader who can make that magic happen, every single day.

What You’ll Be Doing

• Directing and owning all daily housekeeping operations across our stunning Residences portfolio.
• Leading, training, and inspiring a team of supervisors and housekeeping all-stars.
• Making sure every condo, Signature Residence, and public space sparkles to resort standards — no exceptions.
• Rolling up your sleeves for hands‑on inspections of guest accommodations, public areas, and VIP residences.
• Managing staffing, scheduling, and labor productivity like a well‑oiled machine.
• Partnering closely with Front Office and Maintenance to keep every residence guest‑ready and on time.
• Keeping inventory stocked and organized — linens, supplies, amenities, all of it.
• Building smarter systems and procedures that elevate the guest experience.
• Handling payroll, reporting, and the administrative side of running a tight ship.
• Turning guest concerns into guest delight through fast, gracious service recovery.
• Championing safety, sanitation, and company policy at every turn.
• Cultivating a culture of accountability, positivity, and pride in a job well done.

What You Bring to the Table

• Proven housekeeping management experience in a hotel, resort, condominium, or luxury hospitality setting.
• Natural leadership instincts and a knack for developing great teams.
• The ability to juggle a dozen priorities without breaking a sweat.
• An eagle eye for detail and an unwavering commitment to quality.
• Know‑how in scheduling, labor management, inventory control, and reporting.
• Top‑notch communication and people skills.
• Comfort with property management systems and Microsoft Office.
• Flexibility to work weekends and holidays — resort life doesn’t take days off, and neither does the fun.
• A polished, professional presence.
• Bilingual English/Spanish skills are a big plus.

Why You’ll Love It Here

At Horseshoe Bay Resort, We Believe Taking Care Of Our Team Is Just As Important As Taking Care Of Our Guests. Here’s a Taste Of The Sizzle.

Resort Perks

• Subsidized associate housing and shuttle service available.
• Weekly meal subsidies to keep you fueled.
• Employee dining and retail discounts.
• Golf and resort amenity privileges based on availability — yes, really.
• Discounted rates at Crescent Hotels & Resorts properties nationwide.
• Real career growth through our Manager-in-Training program and leadership development resources.

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan with Employer Match
• Paid Time Off and Eligible Holiday Benefits
• Short‑Term and Long‑Term Disability Coverage
• Critical Illness and Accident Insurance
• Associate Relief Fund Access

Benefits and privileges are subject to eligibility requirements and business needs.

If you’re a hospitality leader who takes pride in flawless rooms, happy teams, and guests who leave raving, we want to meet you. Bring your energy, your expertise, and your passion for excellence to Horseshoe Bay Resort — and help lead one of our most beloved lodging operations into its next chapter.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.