Reservations/Rapid Response Sales Agent

Crescent Hotels & Resorts; Horseshoe Bay (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with employer match

Paid vacation and holidays

Merit-based raises

Job summary

Crescent Hotels & Resorts invites you to join Horseshoe Bay Resort as a Reservation Sales & Rapid Response Agent. Handle guest inquiries, convert them into reservations for rooms, dining, and activities, and ensure a seamless booking experience that drives guest excitement and resort revenue.

You'll work a rotating schedule including nights and weekends, communicate effectively, and collaborate with teams to protect revenue while delivering exceptional service.

Qualifications

• Experience in call center or hospitality environment preferred.

Responsibilities

• Handle high-volume guest inquiries and convert into room, dining, and activity reservations.

Skills

Customer service

Verbal & written communication

MS Office

Problem solving

Numerical calculations

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Proprietary resort software

Job description

Job Description: Reservation Sales & Rapid Response Agent

As a Reservation Sales & Rapid Response Agent, you are the primary voice of Horseshoe Bay Resort. You will handle a high volume of incoming inquiries, converting them into confirmed reservations for accommodations, dining, and resort activities. Your goal is to provide a seamless, professional booking experience that builds excitement for our guests and members while maximizing resort revenue.

Schedule

5 days per week (Rotating schedule; including nights, weekends, and holidays)

Essential Job Functions

• Sales & Service: Manage incoming calls with professional etiquette; convert inquiries into room, restaurant, and activity reservations (Golf, Spa, Tennis, Transportation).
• Revenue Management: Accurately convey rate and package information to protect resort revenue yields.
• Itinerary Planning: Maintain precise documentation of amenity bookings to provide guests and members with accurate, comprehensive itineraries.
• Administration: Perform precise tabulation of bookings and handle clerical duties, including follow-up calls to confirm guest details.
• Collaboration: Assist Group Reservation Coordinators with overflow tasks and work cross-functionally to resolve guest issues.
• Systems Mastery: Engage in continuous training with Property Management Systems (PMS) and amenity booking software.
• Professionalism: Maintain a clean workspace and handle sensitive guest information with strict confidentiality.

Required Skills & Qualifications

• Experience: High School Diploma or GED required; 6-12 months of related experience in a call center or hospitality environment preferred.
• Communication: Exceptional verbal and written communication skills; ability to present information clearly to guests and internal teams.
• Technical Proficiency: Strong computer skills, including Microsoft Office and the ability to quickly learn proprietary resort software.
• Problem Solving: Ability to remain calm and effective in high-pressure, fast-paced situations.
• Mathematical Skills: Basic competency in calculating percentages, discounts, and stay totals.

Physical Demands & Work Environment

• Physical: Regularly required to sit, talk, and hear. Occasionally required to stand, walk, reach, and lift up to 25 lbs.
• Environment: Primarily an office setting with moderate noise levels. Occasional exposure to outdoor weather conditions may occur.
• Standards: Must be able to perform all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Welcome to the Lake Life (Benefits)

Horseshoe Bay Resort offers 17,000 acres of natural beauty in the Texas Hill Country. We believe in providing a world-class environment for our associates to grow their careers.

• Comprehensive Insurance: Medical, Dental, and Vision; Long/Short-term Disability, Major Illness, and Accident plans.
• Financial Stability: 401(k) with employer match, paid vacation, and paid holidays.
• Growth: Scheduled performance reviews and opportunities for merit-based raises.

Qualifications

Behaviors Team Player - Works well as a member of a group

Motivations Job Security - Inspired to perform well by the knowledge that your job is safe

Motivations Goal Completion - Inspired to perform well by the completion of tasks

Education

Bachelors (preferred)

Some college (preferred)

High School (required)

High School (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.