Housekeeping Manager

Chicago Marriott Northwest; Hoffman Estates (IL); On-site; USD 65,000 - 70,000; Full time

Job summary

Chicago Marriott Northwest is seeking an experienced Head Housekeeper to oversee the daily housekeeping operation and lead the team in maintaining the highest standards of cleanliness, service, and guest satisfaction.

The Head Housekeeper will supervise staff, inspect rooms and public areas, manage supplies, address guest concerns, and ensure efficient operations in line with hotel standards and procedures.

Qualifications

• Strong leadership and supervisory skills.
• Excellent problem-solving and decision‑making abilities.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks in a fast‑paced hotel environment.
• Highly organized, detail‑oriented, and quality‑focused.
• Ability to maintain professional relationships with guests and staff.
• Strong attention to cleanliness and guest satisfaction.
• Ability to work independently while also functioning as part of a team.

Responsibilities

• Supervise and coordinate daily housekeeping duties.
• Inspect guest rooms, public areas to meet cleanliness standards.
• Review and assign rooms based on occupancy and needs.
• Respond promptly to guest complaints and take corrective action.
• Train and coach housekeeping staff on policies and standards.
• Monitor performance and provide ongoing feedback to the team.
• Maintain inventory of supplies and coordinate orders.
• Work with General Manager and Maintenance on issues.
• Ensure spaces are cleaned and serviced per standards.
• Suggest improvements to efficiency and service quality.
• Ensure supplies, equipment, and resources are adequate.

Skills

Leadership

Problem solving

Communication

Time management

Organization

Guest service

Teamwork

Education

High school diploma

WHMIS certification

Hospitality training

Job description

HOUSEKEEPING MANAGER

Location: Marriott Chicago Northwest

Address: 4800 Hoffman Boulevard, Hoffman Estates, IL 60192

Contact: [phone]

Salary: $65,000 - $70,000 per year

Language: English required; Spanish preferred

Start Date: Immediate

Interview: In-person interviews only — no virtual hiring

Job Description

Chicago Marriott Northwest is seeking an experienced and highly motivated Head Housekeeper to oversee the daily housekeeping operation and lead the housekeeping team in maintaining the highest standards of cleanliness, service, and guest satisfaction.

The Head Housekeeper will be responsible for supervising housekeeping staff, inspecting guest rooms and public areas, managing supplies, addressing guest concerns, and ensuring that all housekeeping operations are conducted efficiently and in accordance with hotel standards and procedures.

We are looking for a hands‑on leader who is organized, detail‑oriented, dependable, and passionate about delivering exceptional guest service.

Key Responsibilities

• Supervise, assign, and coordinate daily duties for housekeeping staff.
• Inspect guest rooms, public areas, and other assigned areas to ensure they meet established cleanliness and quality standards.
• Review and assign rooms for immediate cleaning based on occupancy, arrivals, departures, and operational needs.
• Respond promptly and professionally to guest complaints or housekeeping‑related concerns and take appropriate corrective action.
• Train, coach, and support housekeeping team members on hotel policies, procedures, cleaning standards, and proper use and maintenance of equipment.
• Monitor housekeeping performance and provide ongoing guidance and feedback to team members.
• Maintain accurate inventory of housekeeping supplies and ensure adequate stock is available for all shifts.
• Prepare supply requirements and coordinate ordering to prevent shortages or operational delays.
• Work closely with the General Manager and Maintenance team to identify and report maintenance issues, damaged equipment, and areas requiring attention.
• Ensure all guest rooms, public areas, and assigned hotel spaces are cleaned and serviced according to established standards.
• Make recommendations to improve housekeeping efficiency, service quality, and overall hotel operations.
• Ensure housekeeping staff have the necessary supplies, equipment, and resources to perform their duties effectively.
• Promote a positive, professional, and team‑oriented work environment.
• Ensure compliance with all hotel policies, procedures, safety requirements, and housekeeping standards.
• Perform other related duties as assigned by management.

Qualifications & Skills

• Strong leadership and supervisory skills with the ability to motivate and manage a housekeeping team.
• Excellent problem‑solving and decision‑making abilities.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks and manage time effectively in a fast‑paced hotel environment.
• Highly organized, detail‑oriented, thorough, and quality‑focused.
• Ability to maintain professional and positive relationships with guests, employees, and management.
• Strong attention to cleanliness, presentation, and guest satisfaction.
• Ability to work independently while also functioning effectively as part of a team.

Education & Training

• High school diploma or equivalent required.
• WHMIS certification preferred/required where applicable.
• Additional housekeeping or hospitality training is an asset.

Experience

• Minimum 3 years of housekeeping experience.
• Minimum 1 year of supervisory or management experience in housekeeping or a related hospitality environment.
• Previous hotel experience is strongly preferred.