Housekeeping Manager - The Ritz-Carlton

Sage Restaurant Group

Chicago (IL)

On-site

USD 65,000 - 68,000

Full time

11 days ago

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Benefits offered by this job

Independent PTO plan

Medical, dental, & vision insurance

401(k) with employer matching

Flexible spending accounts

Life and AD&D insurance

Short-term disability options

Employee Assistance Program

Hotel discounts

Job summary

The Ritz-Carlton Chicago is seeking a Housekeeping Manager to lead the team ensuring immaculate guest rooms, public areas, and laundry. You will work with the Executive Housekeeper to uphold the luxury brand’s impeccable standards.

You will coach and develop staff, manage schedules, and maintain safety and sanitation while anticipating guest needs across all touchpoints in a fast-paced hotel environment.

Join a culture of pride, accountability, and care where every detail reflects luxury.

Qualifications

Self-starting personality with an even disposition.
Ability to meet standards of appearance.
Can communicate well with guests.

Responsibilities

Direct, interview, hire, counsel, plan work schedules and assign duties of Housekeeping associates.
Lead pre-shift meetings, communicate arrivals/departures, identify VIPs and delegate room assignments.
Assist the Executive Housekeeper in interviewing and selecting new associates for hire.
Monitor staff productivity and efficiency for promotions or changes.
Handle employee complaints and separations when necessary.
Determine materials, supplies, and tools to be used or purchased for housekeeping operations.
Supervise cleaning of guest rooms, turndown service, public areas, and back-of-house to meet standards.
Implement emergency training to protect guests, staff and assets.
Issue assignments to staff to ensure smooth operation and meet special requests.
Manage supplies at shift start to control inventory and expenses.
Respond to guest requests and concerns to ensure satisfaction.

Skills

Self-starting personality

Professional appearance

Guest communication

Education

Post-high school education

Job description

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. AtThe Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic GoldCoast,guests have every opportunity to explore the city—from shopping along Michigan Avenue to viewing renowned works at the Art Institute. Yet it is the comfort, cleanliness, and quiet elegance of their accommodations that often defines their stay and keeps them returning.

As a Housekeeping Manager, you lead the team responsible for creating an exceptional sense of arrival every time a guest enters their room. Through strong leadership, operational excellence, and a commitment to detail, you ensure every space reflects the impeccable standards of The Ritz-Carlton. You coach and inspire your team to deliver flawlesspresentation,anticipateguest needs, and uphold a culture of pride, accountability, and care—ensuring luxury is felt in every corner, every touchpoint, every day.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world’s finest luxury brand. In a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be empowered to develop talent, elevate standards, and work alongside your fellow leaders to bring special moments to life for our guests and each other.

Job Overview

The Housekeeping Manager assists the Executive Housekeeper in managing associates’ and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Responsibilities

Primary duties include; directing, interviewing, hiring, counseling, plan work schedules, assign work duties of Housekeeping associates.
Lead pre-shift meetings communicates arrivals, departures, identifies VIP’s, delegates room assignments and duties.
Assist the Executive Housekeeper in interviewing and selecting new Associates for hire
Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Qualifications

Education/Formal Training

One to two years of post-high school education.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

Self-starting personality with an even disposition.
Ability to meet standards of appearance.
Can communicate well with guests.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
Ability to assess required reaction to meet standards.
Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
Climbing stairs -approximately 40 steps 15% of 40 hour week.
No driving required.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits