Housekeeping Supervisor

BENCHMARK; Waltham (MA); On-site; USD 28,929 - 31,684; Full time

Job summary

Pyramid Global Hospitality is seeking a Housekeeping Supervisor to lead a team, coordinate daily workflows, train staff, maintain inventory, and ensure compliance with safety and quality standards.

You will engage with guests, supervise room inspections, and work with Front Desk to meet cleanliness goals across a high‑standard resort/hotel environment. The role emphasizes teamwork, accountability, and consistent service excellence.

Qualifications

• 6 months experience in a similar housekeeping position desirable.
• Engaging and caring personality.
• Time-management skills.
• Ability to work on feet for extended periods.
• Effective communication skills.
• Ability to read room numbers, dates, and basic instructions.

Responsibilities

• Engage with guests to ensure their stay is going well.
• Work as a team to accomplish the goal of resort/hotel cleanliness.
• Coordinate the day’s workflow and distribution of duties.
• Inspect guest rooms following the highest quality standards and hold staff accountable.
• Supervise and train staff to maintain cleanliness standards.
• Assist with inventory of linen and supplies.
• Assist in completion of performance evaluations.
• Coordinate with the Front Desk Supervisor and staff, reporting maintenance needs.
• Ensure employees handle cleaning chemicals safely.
• Find coverage for callouts or increased house counts.
• Perform other related duties as requested by Management.

Skills

Housekeeping experience

Engaging personality

Time management

Physical stamina

Effective communication

Read room numbers instructions

Job description

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts across the United States, Caribbean, and Europe.

About the Property

The cleanliness of a hotel is one of the main reasons that keep guests returning. We need a Housekeeping Supervisor to inspect guest rooms and public spaces, ensuring cleanliness standards are achieved.

Role Summary

As Housekeeping Supervisor, you will lead a team, coordinate daily workflows, train staff, maintain inventory, and ensure compliance with safety and quality standards.

Responsibilities

• Engage with guests to ensure their stay is going well.
• Work as a team to accomplish the goal of resort/hotel cleanliness.
• Coordinate the day’s workflow and distribution of duties.
• Inspect guest rooms following the highest quality standards and hold staff accountable.
• Supervise and train staff to maintain cleanliness standards.
• Assist with inventory of linen and supplies.
• Assist in completion of performance evaluations.
• Coordinate with the Front Desk Supervisor and staff, reporting maintenance needs.
• Ensure employees handle cleaning chemicals safely.
• Find coverage for callouts or increased house counts.
• Perform other related duties as requested by Management.

Qualifications

• 6 months experience in a similar housekeeping position desirable.
• Engaging and caring personality.
• Time‑management skills.
• Ability to work on feet for an extended period.
• Effective communication skills.
• Ability to read room numbers, dates, and basic instructions.
• Physical ability to move, traverse, and position yourself to reach corners and high places, and to navigate carts weighing up to 100 lbs in tight spaces.
• Lift, carry, and position loads of at least 25 lbs.

Compensation

$21.00 – $23.00 per hour. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications, and specific office location. Terms may differ by location.

EEO Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.