Housekeeping Manager

The Mark Hotel; Glenmont (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading luxury hotel in Glenmont is seeking a Housekeeping Supervisor to oversee cleanliness standards and staff training. The ideal candidate will ensure exceptional guest service while maintaining high operational controls and organizational standards. If you have experience in a union environment and strong communication skills, we encourage you to apply.

Qualifications

• 2 years housekeeping experience in a luxury hotel.
• Strong understanding of operational controls and budgeting.
• Ability to train and develop team members.

Responsibilities

• Train housekeeping employees to maintain cleanliness standards.
• Inspect guest rooms and monitor staff performance.
• Handle lost and found items per procedure.

Skills

Communication

Organization

Team Development

Tools

Computer Skills

Job description

$28 to $31 per hour

Job Description:

• Follow payroll and key procedures.
• Collect room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.
• Train housekeeping employees to achieve the standards of cleanliness in guest rooms.
• Make recommendations and follow through on disciplinary action for assigned staff.
• Provide exceptional guest service.
• Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to ensure the standards are being achieved by each employee.
• Monitor the performance of floor house persons so there are sufficient supplies on the guest floor and the hallways, stairwells, elevator, service area, and guest room doors, tracks linen closets and armoires are maintained according to standards.
• Interpret all departmental policies, procedures and established standard.
• Coordinate work orders in assigned areas and follow up on inspections.
• Monitor and direct progress of housekeepers and house persons in rooms that are undergoing deep cleaning.
• Participate in department meetings.
• Make surefloor storage areas and closets are kept in an orderly and clean fashion.
• The ability to inspect armoires to ensure all items are stocked in an orderly fashion and in sufficient quantities.
• Handle all lost and found items according to the procedure.

Requirements: The ideal candidate for this job should have:

• 2 years housekeeping in a luxury hotel.
• A strong understanding of operational controls, budgeting, forecasting, and scheduling.
• Strong oral and written communication skills.
• Ability to train and develop team members.
• Excellent organizational skills.
• Computer skills.
• Experience working in a union environment.