Housekeeping Manager

Highgate Hotels L.P.; City of Troy (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality management company seeks a Housekeeping Manager to oversee the Housekeeping Department. The role involves ensuring a clean and safe environment for guests, managing staff, and maintaining service quality. Candidates should have supervisory experience and strong communication skills.

Qualifications

• Minimum 2 years of progressive hotel or related experience.
• Supervisory experience required.
• Effective verbal and written communication skills.

Responsibilities

• Oversee the Housekeeping Department to ensure cleanliness and service quality.
• Motivate and manage housekeeping staff.
• Inspect guest rooms daily and maintain cleanliness standards.

Skills

Communication

Multitasking

Attentiveness

Friendliness

Education

4-year college degree

2-year degree plus related experience

Tools

Windows

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expert guidance throughout all stages of the hospitality property cycle, including planning, development, recapitalization, and disposition. The company is also capable of developing bespoke hotel brands and employs proprietary revenue management tools to optimize performance and asset value. Led by experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Location

The New Yorker Hotel by Wyndham, NY

Overview

The Housekeeping Manager oversees the Housekeeping Department to ensure attentive, friendly, efficient, and courteous service, providing guests with a clean, safe environment and managing expenses to maximize service quality.

Responsibilities

• Provide attentive, friendly, helpful, and courteous service to guests, managers, and colleagues at all times.
• Respond promptly to guest requests, problems, complaints, and accidents, ensuring follow-up for guest satisfaction.
• Motivate, coach, counsel, and discipline housekeeping staff according to Highgate SOPs.
• Ensure compliance with Standard of the Week training and effective training procedures.
• Maintain scheduled cleaning programs and detailed checklists for each position.
• Assist with the maintenance and control of housekeeping equipment.
• Ensure compliance with corporate Risk Management standards (MSDS, HazComm, etc.).
• Manage efficient large guestroom turnovers.
• Follow departmental opening and closing procedures consistently.
• Carry a pager at all times.
• Conduct interviews and follow hiring procedures for housekeeping staff.
• Develop employee morale and ensure proper training.
• Inspect guest rooms daily, including VIP rooms before arrival.
• Maintain cleanliness standards in guest rooms, public areas, and back-of-house areas.
• Order and maintain supplies and amenities on a regular basis.
• Conduct inventory checks monthly or quarterly.
• Protect guest privacy and security following hotel procedures.
• Monitor work orders, follow up for completion, and coordinate with Engineering.
• Conduct pre-shift meetings and respond to emergency situations following MSD protocols.
• Balance and reconcile room status reports nightly, resolving discrepancies.
• Assist with payroll and staffing schedules based on business needs.
• Maintain SOPs related to purchasing, invoicing, and accounting.
• Promote open communication and professional relationships with staff and other departments.
• Implement hotel policies and house rules, understanding hospitality terminology.
• Ensure staff sign off on Service Standards and operate communication devices professionally.
• Manage large turn days, VIP requests, and special guest needs.
• Participate in weekly staff meetings and training sessions.
• Maintain Lost and Found procedures and key control systems.
• Contribute to guest satisfaction and audit scores.
• Monitor VIP and special guest requests, review logs daily, and organize documentation.
• Use communication systems for reporting and verifying room status.
• Manage valet laundry processes and inventory incoming laundry.
• Store and issue supplies securely and efficiently.
• Ensure regular maintenance and cleaning projects are completed biannually.
• Focus on overall guest satisfaction.

Qualifications

• Minimum 2 years of progressive hotel or related experience, or a 4-year college degree; or a 2-year degree plus related experience.
• Supervisory experience required.
• Proficiency in Windows and company-approved software.
• Ability to work long hours when necessary.
• Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently.
• Effective verbal and written communication skills with staff and guests.
• Ability to listen, understand, and clarify concerns.
• Strong multitasking and prioritization skills.
• Attentiveness, friendliness, and courteousness in all interactions.
• Participation in all required meetings and training sessions.
• Ability to handle problems proactively and evaluate complex information.