Housekeeping Manager

DoubleTree by Hilton New York Times Square South; Buxton (ND); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Manager to oversee daily operations and ensure the highest standards of cleanliness and guest satisfaction. This role demands strong leadership and organizational skills, as you will supervise the housekeeping team, manage inventory, and implement standard operating procedures. The ideal candidate will thrive in a fast-paced environment, ensuring that all areas meet brand standards while fostering a positive work atmosphere. Join this dynamic team and contribute to delivering exceptional service in a vibrant hotel setting.

Benefits

Health Benefits

Vacation time

Wellness days

Manager Development Program

Tuition Reimbursements

Qualifications

• Minimum 2 years in Housekeeping or equivalent experience.
• Strong knowledge of custodial procedures and multitasking.

Responsibilities

• Manage daily operations of the Housekeeping Department.
• Inspect rooms and public areas for brand standards compliance.
• Establish inventory control for linens and supplies.

Skills

Leadership Skills

Organizational Skills

Time Management Skills

Attention to Detail

Education

2+ years of experience in Housekeeping

Knowledge of custodial procedures

Job description

General Description:

As Housekeeping Manager, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Housekeeping Manager is responsible for supervising, and coordinating the daily activities of the housekeeping department, along with ensuring smooth operations including rooms, public areas, laundry, and supplies. The Housekeeping Manager is expected to maintain the highest level of cleanliness, presentation, and efficiency while adhering to brand standards and achieving guest satisfaction. This position requires strong attention to detail, leadership skills, organizational skills, time management skills, and the ability to effectively deal with guests, and team members.

Primary Duties:

• Primary duties include managing the Housekeeping Department day-to-day functions
• Monitor standards and work performance by inspecting rooms and public areas daily for brand standards, service, and training compliance
• Manage team to live within guest service scores as required by the brand and attain high-level opinion survey scores
• Responsible for maintaining good morale and a positive work environment that promotes respect and dignity
• Make routine daily rounds of the hotel at any time, performing random inspections in all areas to ensure the expected hotel brand standard is set and continued
• Implement standard operating procedures for routine tasks to enable the team to develop consistent work habits
• Solid understanding of housekeeping, laundry, supplies, and pars
• Establish inventory records and control of linen, cleaning supplies, chemicals, and guest supplies, in order to control expenses and minimize waste
• Manage labor expenses
• Staff daily while adhering to productivity standards as well as budgetary constraints
• Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage
• Order supplies and replacements as needed
• Adhere to Lost & Found procedures
• Establish good liaison with Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes
• Perform all duties other than the above requested by the hotel management/direct supervisor
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Education and Experience:

• A minimum of two years of related experience in the Housekeeping Department; or an equivalent combination of education and experience that is related
• Knowledge of custodial procedures, including floor care, waste management, and recycling programs
• Ability to multitask under high-pressure situations

Perks:

Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements

Source: Hospitality Online