Housekeeping Manager

Plazahotelelpaso; Bloomington (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Plazahotelelpaso in Bloomington, IN is seeking a Housekeeping Manager to lead and motivate the housekeeping team, ensuring guest rooms and public areas meet brand standards. You will recruit, train, schedule, coach staff; monitor performance; control inventory; enforce safety and sustainability guidelines; and work on guest satisfaction scores.

The role offers a clear growth path: Executive Housekeeper, Operations Manager, and eventually Assistant General Manager, with responsibilities expanding

Qualifications

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand standards.
• Observe staff performance to ensure efficient operations and policy adherence.
• Inspect rooms, public areas and grounds for cleanliness and safety.
• Prepare schedules based on occupancy and assign duties.
• Be aware of service scores and drive improvement.
• Follow safety and key control procedures and report incidents.

Skills

Supervisory experience

Education

High School diploma or equivalent

Job description

Opportunity: Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.