Housekeeping Lead - 3rd Shift with Weekend Differentials

TouchPoint Support Services; Rochester (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

3rd shift differential

Weekend shift differential

Job summary

TouchPoint Support Services is seeking a full-time Housekeeper Lead in the United States to supervise and train housekeeping staff, ensuring services meet unit standards and guest expectations. You will supervise, schedule, and assist where needed to deliver optimum cleanliness and service.

The role requires prior supervisory experience, PM shifts, and a fixed pay rate of $17.00 per hour. Online applications are accepted only at the Henry Ford Rochester EVS location in Rochester, MN.

Qualifications

• Previous supervisory experience required.

Responsibilities

• Provides quality service to customers by providing one-on-one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call offs, and replaces for any shift.
• Coordinates assigned staff breaks.
• Prepares and distributes assignment sheets to staff and reviews priorities.
• Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Assigns designated keys, radios and beepers to assigned staff. Maintains accurate record of such assignments and ensure security of keys.
• Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems.
• Instructs designated personnel to correct deficiencies.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure highest standards of cleanliness and service.
• Conducts staff training as assigned.
• Contributes to the team; exhibits professionalism with customers, fellow employees and others.
• Performs other duties as assigned.

Skills

Supervisory experience

Job description

TouchPoint Support Services is seeking a full-time Housekeeper Lead in the United States to supervise and train housekeeping staff, ensuring services meet unit standards and guest expectations. You will supervise, schedule, and assist where needed to deliver optimum cleanliness and service.

The role requires prior supervisory experience, PM shifts, and a fixed pay rate of $17.00 per hour. Online applications are accepted only at the Henry Ford Rochester EVS location in Rochester, MN.