Housekeeping & Laundry Operations Manager

Hyatt-Regency-Sonoma; Santa Rosa (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) with matching

Hotel room discount

Paid time off

Job summary

HEI Hotels and Resorts is seeking a housekeeping leader in Santa Rosa, CA to ensure cleanliness across guestrooms, public areas, and back-of-house operations. You will oversee staffing, budgeting, and scheduling to optimize service quality, while maintaining OSHA compliance and strong communication with leadership and staff.

The role requires extensive housekeeping management experience, including laundry operations, with a proactive approach to guest satisfaction and cost control.

Qualifications

• 5+ years of management experience, including at least 3 years in housekeeping management.
• Experience managing in-house laundry operations.
• Strong organizational and communication skills.
• Ability to resolve guest and staff conflicts.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Plan, organize, and monitor staff workload to meet cleanliness standards.
• Develop housekeeping and laundry budgets.
• Schedule labor to match forecasted occupancy, events, and group activities.
• Interview, hire, train, develop, and evaluate staff; provide discipline when appropriate.
• Communicate directions to staff and resolve guest issues.
• Ensure compliance with OSHA requirements and guidelines.
• Perform other related duties as assigned.

Skills

Housekeeping management

Laundry management

Staff supervision

Budgeting

Communication

Conflict resolution

Team player

Tools

Labor management tools

Job description

HEI Hotels and Resorts is seeking a housekeeping leader in Santa Rosa, CA to ensure cleanliness across guestrooms, public areas, and back-of-house operations. You will oversee staffing, budgeting, and scheduling to optimize service quality, while maintaining OSHA compliance and strong communication with leadership and staff.

The role requires extensive housekeeping management experience, including laundry operations, with a proactive approach to guest satisfaction and cost control.